Data Scientist, Real Time Observability

Epic Games; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading gaming company based in Montreal is seeking a Data Scientist to enhance their Observability efforts for live service games. The ideal candidate will have strong skills in data visualization tools and scripting languages, while advocating for player satisfaction through precise data analysis and decision-making. This role offers competitive benefits including comprehensive medical coverage and mental health support.

Benefits

Comprehensive medical benefits

Retirement savings plan with employer match

Mental health support program

Qualifications

• Proficiency with data visualization tools.
• Experience in analytics, project management, or similar fields.
• Strong problem-solving and communication skills.

Responsibilities

• Maintain the Observability Framework for product health.
• Educate stakeholders on real-time data usage.
• Coordinate with teams to support a live service product.
• Resolve active live issues through data analysis.
• Continuous improvement of existing dashboards.

Skills

Grafana

DataDog

Kibana

Amazon CloudWatch

JPath

PromQL

SQL

scripting languages

Job description

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

ANALYTICS

What We Do

Our Data & Analytics teams build powerful stories and visuals that inform the games we make, the technology we develop, and business decisions that drive Epic.

What You’ll Do

Epic Games is seeking to expand its Insights team with a focus on Observability. We are looking for a Data Scientist to assist us in delivering and maintaining an Epic-quality live service game. This role wears many hats, juggles dynamic priorities, and works toward constantly moving targets. You'll create Data Tools, Workbooks, and Dashboards to support global Epic Development and Publishing efforts.

In this role, you will

• Expand on Epic’s real-time Observability Framework by building, maintaining, and working with stakeholders to produce insightful product health monitoring and alerting.
• Educate key stakeholders on real-time data and provide clear sources of truth to make high-velocity data-driven decisions.
• Advocate for the player – coordinate across multiple disciplines, teams, and time zones to maintain a high-quality live service product.
• Dig into data, utilizing existing tools and rapid ad‑hoc querying and visualization to help resolve active live issues.
• Drive Observability evolution – continuously re‑evaluate existing dashboards for opportunities to improve our data story. Work with Data Teams to leverage the latest data features and tools.

What we’re looking for

• Proficiency with Grafana, DataDog, Kibana, or Amazon CloudWatch
• Proficiency with JPath, PromQL, SQL, or strong knowledge of scripting languages.
• Prior experience in analytics, project management, release management, production, or analytics qa.
• Strong in‑the‑moment problem‑solving skills and ability to break large problems into manageable and actionable pieces.
• Ability to communicate equally effectively with both technical and non‑technical stakeholders at all levels.
• Flexible availability - including on‑call - and strong time management skills.

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits for both employees and dependents and offer coverage for supplemental medical, dental, vision, critical illness, telemedicine, Life and AD&D, long term disability insurance as well as weekly indemnity (short term disability) and a retirement savings plan with a competitive employer match. In addition to the EAP (employee assistance program), we also offer a robust mental well‑being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award‑winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award‑winning Unreal Engine technology not only provides game developers the ability to build high‑fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world‑class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies:

Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.