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A technology services company is seeking an experienced Developer to manage maintenance and support of data privacy tools in Calgary, Alberta. The role requires 8+ years in IT application support, knowledge of tools like BigID and Power BI, and strong skills in data privacy and compliance. Responsibilities include system monitoring, incident resolution, and collaboration with service providers. Competitive compensation and engaging work environment offered.
Experience : 8+ years
We are seeking an experienced Developer to manage the ongoing maintenance, monitoring, and support of various data privacy and compliance workstreams and their respective tools. The role involves ensuring operational stability, resolving incidents, and collaborating with internal teams and service providers to support enterprise data privacy initiatives and tools.
Perform ongoing maintenance, monitoring, and support of the following privacy and compliance tools / workstreams:
Provide Level 2 / 3 technical support for incidents or issues raised through the Service Management Tool or by other service providers.
Collaborate and coordinate with other service providers offering Level 1 support to ensure timely incident resolution.
Respond to and resolve incidents identified internally or reported externally, ensuring root cause analysis and fix implementation.
Maintain comprehensive and accurate incident logs using the designated incident management system.
Support the internal Data Privacy Centre hosted on E-Link (SharePoint O365) as well as the external Data Privacy Centre when required.
Ensure all privacy tools are running efficiently, with timely updates, patches, and configuration management.
Monitor system health, performance, and data flows within Azure and Power BI environments.
Work closely with business and technical stakeholders to maintain compliance with data privacy and protection standards.
Participate in continuous improvement activities to optimize data discovery, reporting, and privacy operations.