Data Entry / Customer Service

Pacific Coast Warehousing Ltd; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A third-party logistics company in Richmond, BC, is looking for a Data Entry / Customer Service Representative. The role involves managing outbound shipping, handling customer inquiries, and ensuring accurate data entry. Candidates should have office experience, proficiency in Excel, and excellent communication skills. Join a stable, fast-paced team where you'll have the opportunity to grow and enjoy a strong sense of camaraderie.

Benefits

Extended medical benefits

Dental benefits

Casual work environment

Qualifications

• Some experience working in an office environment.
• Excellent proficiency in using Excel.
• Experience where attention to detail was key.

Responsibilities

• Prepare outbound shipping manifests for trailers.
• Respond to customer order requests and inquiries.
• Manage shipping, inventory, and administrative data entry.

Skills

Attention to detail

Computer proficiency

Fluency in English

Multitasking

Tools

Excel

Inventory management software

Shipping software

Job description

Job Description

Location & Schedule

Richmond, BC

Full-time, permanent role working Monday-Friday, 10 am – 6:30 pm

$21 per hour to start + extended medical and dental benefits.

About the Position

We’re Pacific Coast Warehousing, and we’ve been serving Western Canada’s 3PL needs for over 25 years. We specialize in the storage, consolidation, and distribution of our customers’ products, always making sure their products arrive safely and on time. We’re on the hunt for our newest team member: someone with an upbeat personality and a desire to learn, to join us as a Data Entry / Customer Service Representative.

Responsibilities

• Work in our fast‑paced warehouse office and prepare outbound shipping manifests for trailers.
• Respond to customer order requests and inquiries by managing all related shipping, inventory, and administrative data entry.
• Read and understand incoming paperwork from customers.
• Check product inventory using our inventory management software.
• Enter data to prepare shipping documents like bills of lading and shipping manifests.
• Support general office administration (filing, faxing, answering and directing calls).
• Provide guidance to warehouse staff and drivers on orders or inventory questions.

Key Qualities

• Methodical – precise and accurate data entry.
• Multitasking – manage competing demands and shifting priorities.
• Calm under pressure – remain cool and collected during hectic times.

Qualifications

• Some experience working in an office environment.
• Excellent computer proficiency, with basic to intermediate experience using Excel.
• Experience in a role where attention to detail was key to success.
• Fluency in English (written and verbal communication).

Preferred Experience

• Experience working at a third‑party logistics company.
• Experience using shipping and/or inventory management software.
• Experience in a customer or client‑facing role, interacting via email and phone.

Working with Pacific Coast Warehousing

We’re a stable company with which you can grow. Working here, we guarantee you’ll never be bored. We have a busy, fast‑paced, and very casual work environment. Many of us have been here for years, and as part of our tight‑knit team you’ll enjoy a strong sense of camaraderie every day.

How to Apply

Our online application allows you to submit more than just a resume. We’ll assess your qualifications, personality traits, and workplace preferences, which should take 10 to 15 minutes to complete. After submitting, you’ll be able to view your results. We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2S+, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the "Help" button. We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.