Data Center Operations Specialist I

Storcom, Inc.

Mississauga

Hybrid

CAD 55,000 - 75,000

Full time

11 days ago

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Benefits offered by this job

RRSP with Industrial Alliance

Healthcare and Vision Insurance Plan

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Paid Vacation & Holidays

Job summary

11:11 Systems is seeking a Data Center Operations Specialist I to join the Managed Services segment. You will work hands-on in a busy data center, interfacing with customers daily and collaborating with internal teams to complete projects.

This role requires problem-solving, self-reliance, and the ability to work a rotating shift. The position reports to the Sr Manager, Data Center Operations and involves installing cabinets, coordinating with operations/engineering, and maintaining critical

Qualifications

Bachelor’s Degree or technical certification or equivalent experience.
Experience in a data center or tech support environment preferred.
Knowledge of Unix/Linux operating systems.

Responsibilities

Assist with technology installation, including setting up cabinets, racking equipment, and cabling.
Provide on-site support for device troubleshooting and media handling.
Support cross-team in project requirements and customer service.
Provide on-site customer service to clients within the data center.
Provide on-site vendor support for maintenance, break/fix, and/or upgrades.
Follow defined standard operating procedures.
Understand data center infrastructure components and supporting tool set.
Respond to and update tickets per procedures.
Perform inventory management and asset tracking.
Perform data center walk-throughs to check for issues.
Escalate issues to meet SLA requirements.
Create and manage tickets for infrastructure and customer environments.
Manage facility support systems alarms and responses.
Perform daily tape rotations and related paperwork.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Self-motivation

Flexibility

Problem-solving

Education

Bachelor’s Degree or technical certification

Tools

Unix/Linux

Job description

29 days ago Requisition ID: 1568

The Role:

11:11 Systems is looking for a Data Center Operations Specialist I who will be a part of the Managed Services segment of 11:11 Systems. This position deals with colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise levels. In this Operations role, one will interface directly with the customer daily and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem-solving capabilities and self-reliance. This is a full-time position reporting to the Sr Manager, Data Center Operations.

Responsibilities:

Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices
Provide on-site support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support
Assist 11:11 Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged
Provide on-site customer service to clients while working within the data center
Provide on-site vendor support for maintenance, break/fix, and/or upgrades
Understand and follow defined standard operating procedures
Understand the data center’s infrastructure components and supporting tool set
Respond to and update tickets in accordance with department procedures
Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift
Receive and ship inventory as required
Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes
Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
When appropriate, escalates issues quickly and efficiently in order to solve problems within 11:11’s Service Level Agreement requirements
Issue problem, change, and request tickets when necessary for both 11:11 infrastructure and customer environments
Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
Perform daily tape rotations, loading scratch tapes, processing offsite paperwork, and updating procedures when necessary

Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned

Qualifications:

Bachelor’s Degree and/or Certification in a technical discipline or equivalent work experience required
Experience in a data center or tech support environment preferred
A+, Microsoft Certified Solutions Expert (MCSE) and/or Cisco Certified Network Associate (CCNA) certification preferred
Understanding of Unix/Linux based operating systems
Strong customer service attitude and interpersonal skills
Excellent written and verbal communication skills
Ability to execute multiple tasks efficiently and effectively and able to work effectively in a team environment
Self-starter and able to manage assigned tasks with limited management input
Must be able to work rotating shifts, holidays that fall on scheduled shifts, and have the flexibility to work extra shifts as required by management
Must be legally eligible to work in the country of employment without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

RRSP with Industrial Alliance
Healthcare and Vision Insurance Plan
Life Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Paid Vacation & Holidays

The Role:

Responsibilities:

Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devices
Provide on-site support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support
Assist 11:11 Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged
Provide on-site customer service to clients while working within the data center
Provide on-site vendor support for maintenance, break/fix, and/or upgrades
Understand and follow defined standard operating procedures
Understand the data center’s infrastructure components and supporting tool set
Respond to and update tickets in accordance with department procedures
Perform written and verbal turnover of open issues/upcoming maintenance at the end of each shift
Receive and ship inventory as required
Ensure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changes
Perform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment
When appropriate, escalates issues quickly and efficiently in order to solve problems within 11:11’s Service Level Agreement requirements
Issue problem, change, and request tickets when necessary for both 11:11 infrastructure and customer environments
Understand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
Perform daily tape rotations, loading scratch tapes, processing offsite paperwork, and updating procedures when necessary

Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
Additional duties as assigned

Qualifications:

Bachelor’s Degree and/or Certification in a technical discipline or equivalent work experience required
Experience in a data center or tech support environment preferred
A+, Microsoft Certified Solutions Expert (MCSE) and/or Cisco Certified Network Associate (CCNA) certification preferred
Understanding of Unix/Linux based operating systems
Strong customer service attitude and interpersonal skills
Excellent written and verbal communication skills
Ability to execute multiple tasks efficiently and effectively and able to work effectively in a team environment
Self-starter and able to manage assigned tasks with limited management inputMust be able to work rotating shifts, holidays that fall on scheduled shifts, and have the flexibility to work extra shifts as required by management
Must be legally eligible to work in the country of employment without visa sponsorship

Benefits: