Data & Analytics Specialist — Customer Care

McKesson; Mississauga; On-site; CAD 74,000 - 124,000; Full time

Job summary

A leading healthcare company in Mississauga is looking for an Analyst to drive data analytics initiatives. The role involves developing insights for contact centre operations and requires 3-5 years of relevant experience. The ideal candidate will excel in communication and possess strong analytical skills. This position offers a competitive salary ranging from $74,100 to $123,500, with additional benefits.

Benefits

Competitive salary

Comprehensive benefits package

Annual bonus opportunities

Qualifications

• 3-5 years’ experience as a business analyst in a relevant field.
• Experience with database/systems management.
• Bilingual (English and French) preferred.

Responsibilities

• Develop and present data and insights from analytics.
• Conduct competitive assessments and communicate findings.
• Lead discussions with stakeholders on performance and insights.

Skills

Analytical skills

Communication skills

Problem-solving skills

Leadership

Partnership skills

Customer-focus

Education

Relevant education

Tools

Power BI

Snowflake

SQL

Python

R

Job description

A leading healthcare company in Mississauga is looking for an Analyst to drive data analytics initiatives. The role involves developing insights for contact centre operations and requires 3-5 years of relevant experience. The ideal candidate will excel in communication and possess strong analytical skills. This position offers a competitive salary ranging from $74,100 to $123,500, with additional benefits.