Data Analyst, Platform Excellence Ops Analytics

Wwshemi; Canada; Hybrid; CAD 81,000 - 86,000; Full time

Benefits offered by this job

Equity grant

Annual refresh grants

Remote work flexibility

Job summary

Instacart is hiring a Data Analyst to diagnose fulfillment quality gaps, monitor performance, and deliver data-driven recommendations that improve products and processes. You will join the Platform Excellence Operations (PEO) Analytics team focused on reducing defects in the online grocery experience.

You will work on metrics, data analysis, and insights presentations, collaborating with cross-functional partners to grow value for retailers, shoppers, and customers.

Qualifications

• 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science.
• Experience analyzing and visualizing large datasets.
• Advanced proficiency in SQL and Excel or Google Sheets for data analysis.
• Ability to aggregate and synthesize large amounts of data, leveraging a deep understanding of micro and macro fulfillment metrics and systems to drive insights.
• Strong problem-solving skills with keen attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis.
• Proficiency in PowerPoint or Google Slides for effective communication.
• Ability to work independently with a strong sense of ownership and comfort proposing new ideas to challenge existing processes.

Responsibilities

• Develop and maintain dashboards and processes to diagnose retail performance and support retailer launches.
• Identify root causes of quality issues and recommend corrective actions across metrics.
• Analyze large retailer fulfillment data to derive business insights and reduce quality issues.
• Support analytics requests, ad hoc analyses, and roadmap initiatives with clear sizing for product and analytics workstreams.
• Create and present insights decks to cross-functional audiences, framing findings as data-backed narratives with actionable recommendations.

Skills

Data analysis

Analytical thinking

Problem solving

Independent work

Tools

SQL

Excel

PowerPoint

Snowflake

Tableau

Mode

Jira

GitHub

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work-whether it’s from home, an office, or your favorite coffee shop-while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. (https://www.instacart.careers/flex-first)

Why this role is on the menu

The Data Analyst position will play a pivotal role on the PEO Analytics team, leveraging operational performance data to diagnose fulfillment quality gaps, spearhead the detection and resolution of quality issues, and deliver data-driven recommendations that improve Instacart's products and processes. This means not only tackling immediate escalations but also establishing proactive monitoring systems that enhance long-term operational excellence, as well as supporting cross-functional insight needs that drive improvements across multiple areas of the business.

The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart's online grocery experience for customers, shoppers, retailers, and the overall marketplace. The analytics team identifies, understands, and eliminates defects in that experience by analyzing and interpreting operational data, ensuring stakeholders have a consistent understanding of why business performance is changing and advocating for improvements that might otherwise be overlooked.

As part of the Marketplace and Retailer Pillar within PEO Analytics, this role works on fulfillment quality problems ranging from cancellations and reschedules to timeliness, and plays an essential role in maintaining Instacart's reputation for reliability and operational excellence, from metrics analysis to strategy development. You will be part of a dynamic, cross-functional team whose success is built on transparency, communication, and the relentless pursuit of solutions that “Grow the Pie” for all stakeholders involved.

What you'll cook up in your first year

Metrics and Reporting

• Retailer performance issues are proactively monitored and resolved across broad dimensions, with dashboards and processes built to simplify problem diagnosis and support new retailer launches.

• Performance fluctuations and outliers in key Retailer Quality workstream metrics are tracked and analyzed to identify root causes and recommend corrective actions.

Data Analysis

• Large datasets related to Retailer Fulfillment Quality are analyzed to derive business insights, with analytical plans independently created and executed to identify, understand, and reduce fulfillment quality issues with high accuracy and consistency.

• Analytics requests, ad hoc retailer analyses, launch impact assessments, and retailer escalations are supported, with initiative sizing provided for product and analytical roadmaps.

Presentations and Communication

• Insights decks are created and presented regularly to a cross-functional audience of business and technical stakeholders, with findings framed as clear logical narratives backed by data that result in actionable recommendations.

The secret ingredients we're looking for

Must-have pantry staples (Minimum Qualifications)

• 1+ years of experience in a data analytics-related role such as business intelligence, corporate strategy, consulting, or data science.

• Experience analyzing and visualizing large datasets.

• Advanced proficiency in SQL and Excel or Google Sheets for data analysis.

• Ability to aggregate and synthesize large amounts of data, leveraging a deep understanding of micro and macro fulfillment metrics and systems to drive insights.

• Strong problem-solving skills with keen attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis.

• Proficiency in PowerPoint or Google Slides for effective communication.

• Ability to work independently with a strong sense of ownership and comfort proposing new ideas to challenge existing processes.

Optional garnishes (Preferred Qualifications)

• Experience working in a consumer marketplace or logistics business.

• Familiarity with Snowflake or similar data warehouses, GitHub, and Jira.

• Experience with visualization tools such as Mode or Tableau.

• Experience working directly with product and engineering teams on scalable process solutions.

• Experience with using AI tools for analytics, including applying methods for data validation and reproducibility

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here (https://instacart.careers/flex-first/). Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here (https://instacart.careers/taste-of-instacart/).

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$81,000-$85,500 CAD