CYSN Family Support Worker

BGC Okanagan; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community support organization in Kelowna is seeking a CYSN Family Support Worker to provide hands-on support to families. You will collaborate with families to meet their needs through individualized, strengths-based service plans. The ideal candidate has a degree in a related field, crisis intervention experience, and effective communication skills. This temporary position offers a supportive team culture and professional development.

Benefits

Ongoing paid professional development

Childcare discounts

Paid sick leave and vacation

Comprehensive benefits plan

Qualifications

• Degree or diploma in a related human/social service field.
• One year of recent related experience.
• Class 5 driver's license and a vehicle with business insurance.

Responsibilities

• Collaborate with families to identify goals.
• Provide solution-focused support during crises.
• Maintain accurate records and compile statistics.
• Plan and facilitate group educational sessions.

Skills

Collaborative skills

Crisis intervention

Communication

Advocacy

Education

Degree or Diploma in a related human/social service field

One (1) year recent related experience

Job description

CYSN Family Support Worker

Date: October 28, 2025

Competition Number: 179-25/26

Location: Kelowna, BC

BGC Okanagan is hiring a CYSN Family Support Worker!

The CYSN Family Support Worker provides intensive, hands‑on, wraparound support to families through outreach in their homes and community settings. This role focuses on meeting the complex needs of children and youth by offering individualized, strength‑based, and solution‑focused services. The Family Support Worker collaborates with families to build on their strengths, address barriers, and help them achieve their unique goals. This is a temporary position until March 31, 2026.

Here’s what we offer when you join our team:

• A positive, supportive team culture where your contributions are valued
• Ongoing paid professional development to enhance your skills and advance your career
• Childcare discounts to help your family thrive
• Paid sick leave and vacation to help you recharge when needed
• A comprehensive benefits plan

So, what are you waiting for? Come join a team that trusts, values, and appreciates YOU. Your adventure begins here – because Opportunity Changes Everything!

Key Duties and Responsibilities:

• Collaborate with families to identify goals and create individualized, strengths‑based service plans.
• Provide immediate, solution‑focused, and strengths‑based support during family crises.
• Contribute to developing, modifying, and evaluating service plans with the case management team; participate regularly in integrated meetings to report family progress.
• Outlines program and organizational services; offer information and referrals to community resources and professionals as needed.
• Deliver skill‑building sessions for families, individually or in groups, on caregiver‑child interaction, child development, behavior support, and communication.
• Offer emotional support, feedback, and advocacy for caregiver relief.
• Plan and facilitate group educational sessions tailored to participants’ needs.
• Liaise and advocate for families with community agencies, professionals, and schools; accompany families to meetings and appointments when necessary.
• Maintain accurate records, compile statistics, and submit required reports to supervisors and regulatory bodies.

Qualifications:

• Degree or Diploma in a related human/social service field.
• One (1) year recent related experience.
• Or an equivalent combination of education, training and experience.
• Class 5 driver’s licence, and a vehicle with business insurance

Hours: 35 hours per week; schedule varies based on family needs.

Rate of Pay: $29.17 per hour

Closing Date: November 5, 2025

As an equal opportunity employer, BGC Okanagan is committed to the prioritization of equitable and inclusive employment practices. Our goal is to be representative of the communities we serve, and we encourage applications from communities which are structurally marginalized based on race, disability, age, sex, religion, sexual orientation, nationality, social or ethnic origin, gender identity and/or expression. If any candidate needs any accessibility support throughout the hiring process, we will accommodate such requests when made. You will only be considered for a position with BGC Okanagan if you’re legally entitled to work in Canada. Eligible applicants include: Canadian citizens, permanent residents and refugees in Canada with legal status.

We appreciate and thank all applicants for their interest, however only short‑listed candidates will be contacted.