Cybersecurity Technical Account Manager — Montreal

Trend Micro; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A cybersecurity company in Montreal seeks a Technical Account Manager to enhance customer security through effective platform support, working directly with clients to resolve issues and improve security postures. This role requires fluency in both French and English, a Computer Science background, and experience in technical support, making it an ideal position for adaptive and communicative professionals. Benefits include a comprehensive health plan and opportunities for professional growth.

Benefits

Group benefits program with health and dental coverage

Telehealth Virtual Health Services

Life Insurance

Short & Long Term Disability

Paid Time Off

Tuition Assistance

Qualifications

• 3-5 years technical support experience required.
• Knowledge of XDR, CREM, Zero Trust framework, security operations, and relevant security technologies.
• Experience with incident detection and prevention.

Responsibilities

• Conduct daily technical support case reviews.
• Maintain customer success plans and engage directly with clients.
• Assist with technical deployments and best practice implementations.

Skills

Fluent in French and English

Multi-tasking

Troubleshooting

Strong verbal and written communication

Presentation skills

Education

Computer Science degree or diploma

Tools

Microsoft/Linux software

Job description

A cybersecurity company in Montreal seeks a Technical Account Manager to enhance customer security through effective platform support, working directly with clients to resolve issues and improve security postures. This role requires fluency in both French and English, a Computer Science background, and experience in technical support, making it an ideal position for adaptive and communicative professionals. Benefits include a comprehensive health plan and opportunities for professional growth.