Cybersecurity Incident Manager

PwC Canada; Toronto; Hybrid; CAD 112,000 - 162,000; Full time

Job summary

PwC Canada is seeking a Cybersecurity Incident Management Manager to lead high-severity incidents and guide Level 2 analysts. You will own complex investigations, coordinate cross-team responses, and drive strategic incident response initiatives.

You’ll mentor analysts, review reports for quality, and collaborate with stakeholders to improve security operations. Hybrid work environment and security clearance required.

Qualifications

• Bachelor's degree in a relevant area with preference for CS or CE.
• 6+ years IT and 4+ years information security experience.
• Experience in Incident Response and Management.
• Knowledge of SIEM/EDR and Windows/Linux/Unix environments.
• CISSP/GIAC/EC-Council certifications are a plus.

Responsibilities

• Serve as escalation contact for high-impact incidents.
• Oversee investigations and coordinate responses across teams.
• Provide guidance to Level 2 analysts and mentor staff.
• Review incident reports and ensure quality and accuracy.
• Develop training programs for Level 2 analysts.

Skills

Incident Response

Leadership

Vendor management

Communication

Analytical thinking

Education

Bachelor's degree in Computer Science or Computer Engineering

Tools

SIEM

EDR

Job description

Job Description & SummaryAt PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In cybersecurity incident management at PwC, you will focus on effectively responding to, and mitigating, cyber threats, maintaining the security of client systems and data. You will be responsible for identifying, analysing, and resolving security incidents to minimise potential damage and protect against future attacks.

Meaningful work you’ll be part ofAs a Cybersecurity Incident Management Manager, you will serve as the technical lead and escalation point for complex and high-severity security incidents. You’ll guide and mentor Level 2 analysts, ensure operational excellence, and collaborate closely with stakeholders to drive strategic incident response initiatives. Responsibilities include but are not limited to:

• Serve as the escalation contact for confirmed and high-impact incidents.
• Oversee technical investigations and coordinate response activities across multiple teams.
• Take technical ownership of the level 2 senior security analysts' team, ensuring advanced analysis and investigation of security incidents identified by level 1 security analysts or security tools.
• Provide guidance and assistance to level 2 senior security analysts with troubleshooting, escalation, and resolution of complex or critical security issues.
• Coordinate incident response and recovery actions with level 2 security analysts and other teams, ensuring appropriate countermeasures and remediation steps are implemented.
• Review and validate security incident reports and recommendations from level 2 senior security analysts to confirm quality and accuracy standards are met.
• Conduct quality assurance reviews of incident reports and provide feedback and suggestions for improvement to level 2 senior security analysts through regular interactions with the QA lead/team.
• Collaborate with level 2 security analysts and other teams regarding complex or high-severity incidents requiring further investigation or intervention.
• Conduct performance evaluations and feedback sessions for level 2 senior security analysts and identify areas for training and development.
• Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
• Work with clients and stakeholders to offer strategic and technical guidance on security incidents and services, promoting customer satisfaction and retention.
• Monitor and report on key performance indicators and metrics for the level 2 senior security analyst team, confirming service level agreements and objectives are achieved.
• Maintain regular communication with shift leads to review daily security operations metrics, KPIs, and SLAs, addressing any identified gaps.

Line of ServiceAdvisory

Industry/SectorNot Applicable

SpecialismManaged Services

Management LevelManager

Experiences and skills you’ll use to solve

• A bachelor's degree in a relevant area of study with a preference for Computer Science or Computer Engineering.
• Industry certifications (CISSP/GIAC suite/EC-Council) are an asset. Experience in MSSP environment.
• Minimum of 6 years in Information Technology and minimum of 4 years in Information Security.
• Proficient in Incident Response and Management.
• Knowledge of various security tools (e.g. SIEM, EDR, etc.) as well as operating system flavors including but not limited to Windows, Linux, Unix.
• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc.
• Knowledge of applications, databases, middleware to address security threats; Proficient in preparation of reports, dashboards and documentation.
• Excellent communication and leadership skills and experience in performing vendor management.
• Ability to handle high pressure situations with key stakeholders and good Analytical skills, Problem solving and Interpersonal skills.
• Hybrid ways of working PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
• As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.

This position ensures continuity and upholds our standards of excellence following the departure of a valued team member. The salary range for this position is $112,400-$162,400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwCWe’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Optional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Creativity, Cybersecurity Framework, Cybersecurity Governance, Cybersecurity Risk Management, Cybersecurity Strategy, Cybersecurity Threat Mitigation, Cyber Threat Intelligence, Digital Forensics, Embracing Change, Emotional Regulation, Empathy, Firewall (Network Security), Forensic Investigation, Incident Management, Incident Remediation, Incident Response Plan, Inclusion, Intellectual Curiosity, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel RequirementsNot Specified

Available for Work Visa Sponsorship?No

Government Clearance Required?No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process. The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html). Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi. L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez‑vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).