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AQUIFER DISTRIBUTION LTD.; Regina; On-site; CAD 100,000 - 125,000; Full time

Job summary

A plumbing and decor company in Regina is seeking a Showroom Consultant to enhance customer interactions at their high-end showroom. Responsibilities include processing orders, ensuring showroom accessibility, and providing excellent customer service. Candidates should have strong sales and interpersonal skills along with a high-energy personality. This full-time position offers the opportunity to work in a dynamic and exciting environment.

Qualifications

• High-energy individual with strong customer service skills.
• Eager to learn and capable of handling multiple tasks efficiently.
• Able to maintain showroom cleanliness and accessibility.

Responsibilities

• Receive and process orders in person or by telephone.
• Ensure outstanding customer service and assist customers with inquiries.
• Collaborate with Inside and Outside Sales Representatives.

Skills

Customer service

Sales

Interpersonal skills

Teamwork

Communication

Organizational skills

Tools

CRM system

Job description

Job details

Showroom Consultant - Regina, SK

Aquifer Distribution Ltd. is looking to add a Showroom Consultant to our high-end plumbing showroom division, Flo-Essence Plumbing, Hearth and Décor to our Regina branch. We offer a vibrant, fast-paced showroom where our luxury brands offer a unique customer experience and endless possible design options. The ideal candidate is a high-energy individual with strong customer service, sales, and interpersonal skills who enjoys working with customers and eager to learn.

Who we are: Flo-Essence is a high-end retail and wholesale plumbing fixture, shower, bathtub, toilet, vanity and fireplace distributor headquartered in Saskatoon, SK. Our mission is to provide the highest level of personal customer service to our customers while being the most complete one-stop company in our market. Our group of companies was founded in 1968, and we are Saskatchewan founded, owned and operated and to be a totally independent company focused on our customers, staff and community.

What you can expect from the job

The Showroom Consultant receives and processes orders in person or by telephone using the company systems and inventory. He/she performs a variety of clerical duties, including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices. Other responsibilities include ensuring the cleanliness, safety and accessibility of the store for customers and employees. The Showroom Consultant will work collaboratively with both Inside and Outside Sales Representatives to ensure customer needs are met. Outstanding customer service, teamwork, communication, and organizational skills are essential for this role.

• Placing in-person or phoned-in customer orders, retrieving product, and arranging for shipping if required.
• Ensuring up-selling or cross-selling opportunities are taken to improve customer service and meet customer needs.
• Respond to all calls in a courteous and professional manner.
• Maintain showroom displays and update for any discontinued product.
• Greet customers in a friendly way, respond quickly, and assist them with questions and/or needs.
• Filling requisitions, work orders or requests for product effectively and efficiently.
• Ensure showroom is accessible and safe for employee and customer traffic.
• Make outbound follow-up calls to existing customers via telephone, in person, or email.
• Handle inbound, unsolicited prospect calls and convert them to sales.
• Ensure follow-up with calls-to-action, dates, complete profile information, sources, and so on within CRM system.
• Ensure sales reports on all customers within assigned territories are completed.
• Where necessary, support company marketing efforts such as trade shows, exhibits, and other events.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports as required.
• Collaborate with Sales Managers to determine necessary strategic sales approaches, setting goals by product line.
• Enter new customer data and update changes to existing accounts in the CRM including any customer discounts.
• Submit quotes or RFP responses to potential customers where possible.
• Build and maintain an ongoing awareness of new products and services, competitor activities and other research.
• Ensure freight costs are covered as per company policy on all customer products and manage customers within credit terms and limits.
• Ensure warranty and customer returns/credits are handled properly, in a timely manner and in accordance with company policy.
• Assist the purchasing department with the management of inventory levels, monitor and assist with stock as required.

Job specifics

• Location: Regina, SK
• Work location: On site
• Salary: Not available
• Terms of employment: Full time
• Starts: as soon as possible
• Vacancies: 1

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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to other workers in the same role.