Cyber Security Specialist - L2

Global Relay; Vancouver; On-site; CAD 75,000 - 100,000; Full time

Benefits offered by this job

Extended health benefits

Virtual healthcare

Wellness allowance

Annual vacation days

Paid sick days

Maternity/Parental enhancement

Bonus program

RRSP matching

Meal program

Job summary

Global Relay seeks a Cyber Security Specialist - L2 to provide second-level response to security threats. You will analyze event logs and design, implement, and maintain components of Global Relay's security infrastructure, including AI/machine learning features, across our security platforms as part of daily operations.

The role emphasizes ownership, collaboration, and ongoing learning. You will work with diverse teams, contribute to security improvements, and help ensure compliance and robust

Qualifications

• 2–5 years of hands-on experience with core security systems (firewalls, IDS/IPS, SIEM, antivirus, MFA and biometric authentication, server and network hardening) and core infrastructure (Windows and Linux servers, L2–L3 switches and routers)
• Experience with AI and ML features in security platforms (SIEM, EDR/XDR, SOAR) and ability to configure/test them
• Experience evaluating and tuning AI use cases like alert enrichment, triage, detection, and response automation
• Understanding risks from generative AI tools, copilots, agents, MCP integrations, prompt injection, sensitive-data exposure, excessive permissions, unauthorized actions
• Track record of analyzing security events to root cause and resolution
• Security certification (SIEM, firewalls, networking, or similar)
• Experience using internal and external ticketing systems
• Experience troubleshooting operational processes like report generation, data verification, and data correlation
• Strong communication, documentation, and problem-solving skills, with time management

Responsibilities

• Action escalated security incidents and service requests promptly
• Triage security events by severity and criticality
• Investigate logs and data sources to reach root cause
• Run audits and analyses on internal/external data sources
• Evaluate, install, and maintain security tools and software
• Configure, support, and test AI and ML features in security platforms (SIEM, EDR/XDR, SOAR)
• Assess, test, and tune AI use cases (alert enrichment, triage, detection, automation)
• Check output quality, catch false positives, document findings, escalate when needed
• Understand risks with generative AI tools, copilots, agents, MCP integrations
• Manage firewall changes, patches, and updates via change management
• Keep process documentation up to date
• Support security audits, policy enforcement, and awareness programs

Skills

Firewalls

IDS/IPS

SIEM

EDR/XDR

SOAR

AI in security

Incident analysis

Education

Security certification

Tools

Ticketing systems

Monitoring tools

Job description

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Who we are

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

As a Cyber Security Specialist - L2, you'll provide second-level response to security threats and vulnerabilities. You'll analyze event logs, system logs, and other data sources to determine the root cause of security events and recommend resolutions. You'll also design, plan, implement, and maintain components of Global Relay's security infrastructure. This is a role for someone who wants real ownership, including working with AI where it matters: configuring, supporting, and testing AI and machine learning capabilities across our security platforms as part of day-to-day operations.

Your responsibilities

• Action escalated security incidents and service requests in a timely manner
• Triage security events based on severity and criticality
• Investigate logs and data sources to get to root cause
• Run audit and analysis on internal and external data sources
• Evaluate, install, and maintain security tools and software
• Configure, support, and test AI and machine learning features in our security platforms, such as SIEM, EDR/XDR, and SOAR
• Help assess, test, and tune approved AI use cases like alert enrichment, triage, detection, and response automation. Check output quality, catch false positives and odd behavior, document what you find, and elevate when needed
• Understand the risks that come with generative AI tools, copilots, agents, and MCP or other tool integrations, including prompt injection, sensitive-data exposure, excessive permissions, and unauthorized actions
• Handle firewall rule changes, patches, and updates through our change management process
• Keep process documentation up to date
• Support security audits, policy enforcement, and awareness initiatives

About you

• 2 to 5 years of hands-on experience with core security systems (firewalls, IDS/IPS, SIEM, antivirus, multi-factor and biometric authentication, server and network hardening) and core infrastructure (Windows and Linux servers, L2 to L3 switches and routers)
• Working knowledge of AI and machine learning features in security platforms such as SIEM, EDR/XDR, and SOAR, and the ability to configure, support, or test them
• Experience assessing, testing, and tuning approved AI use cases like alert enrichment, triage, detection, and response automation, including checking output quality, catching false positives, and escalating issues
• A practical understanding of risks from generative AI tools, copilots, agents, and MCP or other tool integrations, such as prompt injection, sensitive-data exposure, excessive permissions, and unauthorized actions
• A track record of analyzing security events to root cause and resolution
• A security certification (SIEM, firewalls, networking, or similar)
• Experience using internal and external ticketing systems
• Experience troubleshooting operational processes like report generation, data verification, and data correlation
• Strong communication, documentation, and problem-solving skills, with the time management to back them up

What you can expect

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Compensation:Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms.

• comprehensive extended health benefits program, including virtual healthcare and a wellness allowance
• annual allotted vacation days, which increase based on tenure
• Paid sick days
• maternity/parental enhancement program
• bonus
• RRSP contribution matching program
• subsidized meal program, courtesy of our talented in-house culinary team

British Columbia - Base salary range: $75,000 CAD - $100,000 CAD