CX Team Lead - Elevate Customer Experience & Service

Scotiabank; Laval; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Lead in Sainte-Dorothee, Laval. In this role, you will manage a team of Customer Experience Associates, foster strong customer relationships, and enhance the overall customer experience. Ideal candidates will possess strong leadership and technical skills, and have previous management experience. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits

Qualifications

• Excellent leadership skills, able to coach and develop your team.
• Strong customer service skills.
• Previous experience managing a team of employees is a strong asset.
• Excellent communication skills.
• Availability to work a flexible schedule.
• Previous banking experience is a strong asset.
• Strong technical skills, able to use digital banking options.

Responsibilities

• Lead and manage your team of Customer Experience Associates.
• Build strong customer relationships and deliver excellent customer service.
• Act as the Officer in Charge for the branch as required.
• Identify opportunities to enhance the customer experience.
• Assist with the implementation of new policies and procedures.

Skills

Leadership skills

Customer service skills

Communication skills

Technical skills

Job description

A leading bank in the Americas is seeking a Customer Experience Lead in Sainte-Dorothee, Laval. In this role, you will manage a team of Customer Experience Associates, foster strong customer relationships, and enhance the overall customer experience. Ideal candidates will possess strong leadership and technical skills, and have previous management experience. This position offers a competitive compensation package and opportunities for professional development.