CX Summer Student: Launch Career in Customer Experience

Allegion; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading security solutions company is looking for a Customer Experience Representative for their summer program in Canada. You will have the chance to work closely with products and assist customers by resolving inquiries through effective communication. This role will enhance your understanding of customer service within a collaborative environment. Ideal for students aiming to make a significant impact in the industry while gaining valuable experience.

Benefits

Competitive base salary

Health, dental, and insurance coverage

Tuition reimbursement

Employee discounts

Professional development opportunities

Qualifications

• Students should have a willingness to learn and strong communication skills.
• Familiarity with customer service principles is beneficial.
• Interest in product management and hands-on experience is required.

Responsibilities

• Review and resolve product inquiries such as consumer replacements.
• Communicate effectively with customers via ticketing system.
• Work on warranty replacement orders exclusively.

Skills

Effective communication

Problem-solving

Navigating ERP systems

Education

Currently enrolled in a relevant degree program

Tools

ZenDesk

AS400

Job description

A leading security solutions company is looking for a Customer Experience Representative for their summer program in Canada. You will have the chance to work closely with products and assist customers by resolving inquiries through effective communication. This role will enhance your understanding of customer service within a collaborative environment. Ideal for students aiming to make a significant impact in the industry while gaining valuable experience.