CX Strategy & Operations Associate Manager

DoorDash; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics and technology company in Toronto is looking for an Associate Manager for its Customer Experience team. This role involves analyzing data to enhance customer service, collaborating with various teams, and executing strategic initiatives to ensure efficient operations. The ideal candidate will have over 4 years of relevant experience and exceptional communication skills. We offer comprehensive benefits and a dynamic work environment.

Benefits

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Qualifications

• 4+ years of experience in strategy, management consulting, operations, product, or related fields.
• Experience in support strategy is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Generate and leverage data and insights to improve customer experience.
• Partner with teams to enhance processes for better results.
• Execute recommendations from start to finish, including analysis and testing.
• Own key business results and present outcomes to leadership.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Problem-solving

Communication skills

Persuasive skills

Data analysis

Experience in customer experience

Tools

Excel

SQL

Job description

A leading logistics and technology company in Toronto is looking for an Associate Manager for its Customer Experience team. This role involves analyzing data to enhance customer service, collaborating with various teams, and executing strategic initiatives to ensure efficient operations. The ideal candidate will have over 4 years of relevant experience and exceptional communication skills. We offer comprehensive benefits and a dynamic work environment.