CX Data & Intelligence Analyst

CA00 Agilent Technologies Canada Inc.; Mississauga; Remote; CAD 110,000 - 194,000; Full time

Benefits offered by this job

Bonus eligibility

Stock options

Benefits package

Job summary

Agilent Technologies Canada Inc. seeks a CX Intelligence Analyst to transform customer feedback and operational data into actionable insights. You will support CX measurement, reporting, and analytics, ensuring stakeholders access accurate customer intelligence to drive decisions.

The role requires expertise in Qualtrics, dashboards, and cross-source data integration, with a focus on driving customer-centric actions across the organization.

Qualifications

• Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or related field.
• 5+ years of experience in customer insights, business intelligence, analytics, customer experience, or related disciplines.
• Expertise in survey-based research, sampling methodologies, data QC/bias, predictive modeling, segmentation/clustering, multivariate analytics, and unstructured data processing.
• Experience utilizing Qualtrics programs, reporting, and dashboards.
• Strong analytical and problem-solving skills with the ability to translate complex business challenges into actionable recommendations.
• Experience with survey, CRM, ERP, operational, and business datasets.
• Strong communication, presentation, and stakeholder management skills.
• Working knowledge of VoC and customer insight methodologies.

Responsibilities

• Serve as a subject matter expert for CX measurement, analytics, reporting, and insight generation.
• Ensure accuracy and governance of customer data across sources and models.
• Design, develop, and maintain dashboards and reporting solutions for descriptive, diagnostic, and predictive insights.
• Develop analytical frameworks linking customer perceptions to business outcomes.
• Lead Qualtrics reporting, dashboarding, and CX analytics solutions.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Data interpretation

Data storytelling

Customer experience knowledge

Education

Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or related field

Tools

Qualtrics

Power BI

Tableau

SQL

Python

Job description

Position Summary

The CX Intelligence Analyst transforms customer feedback, operational data, and business information into actionable insights that improve customer experience and support business decision-making. This role assists in CX measurement, reporting, dashboarding, and analytics activities, ensuring stakeholders have access to accurate, meaningful, and timely customer intelligence. The successful candidate combines analytical expertise, business acumen, and customer experience knowledge to identify trends, uncover opportunities, and deliver insights that drive customer‑centric action across the organization. This individual will assist in collection, access and analysis of CX related programs such as ACX, Experience Champions, etc.. This individual will serve as a trusted partner to stakeholders by connecting customer perceptions, operational performance, and business outcomes.

Key Responsibilities

• Serve as a subject matter expert for CX measurement, analytics, reporting, and insight generation.
• Ensure the accuracy, integrity, and governance of customer feedback, survey, CRM, operational, and business data while developing integrated views of the customer experience across multiple data sources and models.
• Design, develop, and maintain dashboards, scorecards, and reporting solutions that enable descriptive, diagnostic and predictive insights.
• Develop analytical frameworks that connect customer perceptions, operational performance, and business outcomes, identifying trends, drivers, risks, and opportunities that inform strategic decision-making.
• Serve as the organization's expert for Qualtrics reporting, dashboarding, and CX analytics solutions.
• Manage all website feedback projects including ACX quarterly web pop‑up survey and any other ad hoc intercept survey.
• Be the primary contact with Digital Channel and IT to ensure all Qualtrics surveys are set up properly and works with current Agilent systems and web setup.
• Provide technical leadership for integrating ACX data with CRM data, and operational data.
• Act as the primary contact for all technical discussion with IT, ACOE, GBS, Digital Channel, Qualtrics, Walker, and any other survey platform provider.
• Translate complex business questions into analytical approaches and execute actionable recommendations.
• Support strategic planning and decision‑making through customer intelligence, reporting, and data‑driven recommendations.
• Consult and Educate on Qualtrics, CX metrics, reporting standards, best practices and guidance.

Minimum Requirements

• Bachelor's degree in Business, Analytics, Data Science, Statistics, Customer Experience, Marketing, or a related field, or equivalent professional experience.
• 5+ years of experience in customer insights, business intelligence, analytics, customer experience, or related disciplines.
• Expertise in designing and interpreting survey‑based research programs, sampling methodologies, data QC/bias, predictive modeling, segmentation/clustering, multivariate analytics, and unstructured data processing.
• Evidence of experience utilizing Qualtrics programs, reporting, and dashboards.
• Strong analytical and problem‑solving skills with the ability to translate complex business challenges into actionable recommendations.
• Experience working with survey, CRM, ERP, operational, and business datasets.
• Strong communication, presentation, and stakeholder management skills.
• Working knowledge of Customer Experience, Voice of Customer (VoC), customer feedback programs, and customer insight methodologies.

Preferred Qualifications

• Qualtrics XM Certification.
• Experience with enterprise analytics and visualization tools such as Power BI, Tableau, Qlik, Spotfire, or similar platforms.
• Experience with SQL, Python, or other analytical tools.
• Experience with customer journey analytics, predictive analytics, text analytics, or advanced reporting methodologies.
• Knowledge of NPS, CSAT, customer satisfaction measurement, and Voice of Customer programs.
• Demonstrated ability to influence decisions through insights and data storytelling.

Additional Details

La fourchette salariale au Canada de ce poste est de 110,186.00$ à 194,381.00$ CA par an, et le titulaire est admissible à des primes, à des actions et à des avantages sociaux. Nos fourchettes salariales sont déterminées en fonction du rôle, du niveau et de l’emplacement. À l’intérieur de la fourchette, la rémunération individuelle est déterminée par le lieu de travail et d’autres facteurs, notamment les compétences liées à l’emploi, l’expérience et les études ou la formation pertinentes. Au cours du processus d’embauche, un recruteur peut fournir des renseignements sur l’échelle salariale particulière d’un lieu de travail donné. Vous trouverez des renseignements complémentaires à https://careers.agilent.com/locations/americas/canada.

This job has a full time weekly schedule. It includes the option to work remotely. The full‑time equivalent pay range for this position is $110,186.00 - $194,381.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: Occasional Shift: Day Duration: No End Date

Job Function

Marketing Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.