CX & Community Lead — Hybrid Wellness Brand

Withinus Natural Health Inc.; Vancouver; Hybrid; CAD 56,000 - 65,000; Full time

Benefits offered by this job

Extended health and dental coverage

Wellness spending account

RRSP match

Stock options program

Birthday & volunteer days

Professional development support

Product discount

Job summary

withinUs is a Canadian wellness brand seeking a CX operations and field engagement specialist. You will own Gorgias day-to-day, ensure CX workflows reflect our hospitality-like standard, and drive CSAT/NPS insights while partnering with retail teams to deepen loyalty.

Bring 2–3 years in CX or hospitality, strong communication skills, CRM experience, and a bias for structured processes. This full-time, hybrid role is based in the Lower Mainland with field activations and events.

Qualifications

• 2 to 3 years in CX operations, customer service, hospitality, or a brand-facing role.
• Genuine passion for wellness and natural health; you live it, and you'll use what we formulate.
• Even-keeled under pressure and you don't take things personally; you make them right.
• A natural relationship builder, equally comfortable deepening trust or resolving a complaint.
• A confident communicator energized by people, in person or on camera.
• Experience with a CRM or helpdesk platform such as Gorgias or Salesforce.

Responsibilities

• Own CX platform management including daily reviews, escalation triage, ensuring responses reflect withinUs brand voice.
• Keep CX platform current with product updates, promotions, policies, and FAQs.
• Spot patterns in customer feedback and propose preventive solutions.
• Deliver weekly CX reporting that informs decisions, not just inbox metrics.
• Build lasting relationships with loyal customers and design moments to reward them.
• Represent the customer perspective to internal teams and partner with retail partners.

Skills

CX operations

Customer service

Wellness passion

Under pressure

Relationship building

Confident communicator

CRM experience

Gorgias experience

Salesforce experience

Google Workspace

Tools

Gorgias

Salesforce

Google Workspace

Job description

withinUs is a Canadian wellness brand seeking a CX operations and field engagement specialist. You will own Gorgias day-to-day, ensure CX workflows reflect our hospitality-like standard, and drive CSAT/NPS insights while partnering with retail teams to deepen loyalty.

Bring 2–3 years in CX or hospitality, strong communication skills, CRM experience, and a bias for structured processes. This full-time, hybrid role is based in the Lower Mainland with field activations and events.