Customs Manager

ROCK IT CARGO; Vancouver; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading logistics firm is seeking a Customs Broker Manager to oversee customs brokerage operations for major events. The role requires a Licensed Customs Broker certification and extensive experience with Canadian customs regulations. You will manage a team, ensure compliance, and provide advisory support to high-profile clients. Join a dynamic environment and enjoy comprehensive benefits including generous PTO and health plans.

Benefits

Generous PTO package

Comprehensive medical, dental, and vision plans

401(k) match

Paid parental leave

Qualifications

• Licensed Customs Broker certification in Canada required.
• Minimum 5–7 years of customs brokerage experience.
• Strong understanding of Canadian import/export rules.

Responsibilities

• Lead and manage day-to-day operations of the customs brokerage team.
• Ensure compliance with CBSA regulations.
• Act as the primary point of contact for key clients.

Skills

Licensed Customs Broker certification

Management experience

Knowledge of CARM

Interpersonal skills

Organizational skills

Education

Post-secondary education

Job description

Job Description

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast‑paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team.

GCL (Global Critical Logistics) is a market leader in two expansive logistics and project management sectors across the globe: live events, encompassing live music, sports and broadcasting, film and TV, and experiential events and exhibitions; and luxury goods, focused on fine art, automotive, and fashion. The company, which began in 1978 serving Led Zeppelin, includes Rock‑it Cargo, Dietl, CARS, SOS Global, Dynamic International and more. GCL’s premier team manages bespoke global logistics through end‑to‑end services including multimodal freight, event logistics planning, and custom storage and distribution solutions. This service delivery leverages an unparalleled global network with over 10,000 missions a year. GCL is the chosen provider for reliability and efficiency where failure is not an option for a customer’s most prized events and possessions.

We are seeking a seasoned Customs Broker Manager with in‑depth experience in Canadian customs regulations, particularly CBSA’s CARM initiative, to oversee and manage customs brokerage operations for large‑scale sporting events, entertainment productions, and international exhibitions. The ideal candidate will act as a strategic advisor to high‑profile clients, ensuring seamless import / export processes, regulatory compliance, and efficient logistics planning.

Key Responsibilities

• Customs Brokerage Operations:
  • Lead and manage day‑to‑day operations of the customs brokerage team.
  • Ensure all customs declarations and documentation comply with CBSA regulations and other relevant agencies.
  • Oversee classification, valuation, and origin determination of goods per CBSA guidelines.
  • Maintain up‑to‑date knowledge of tariff codes, duty rates, and applicable trade agreements.
• CARM Integration & Compliance:
  • Act as the in‑house subject‑matter expert on CARM requirements and implementation.
  • Ensure client and internal CARM portal registrations stay up‑to‑date.
  • Train internal teams and clients on CARM processes including Release Prior to Payment, financial security requirements, and account management.
  • Monitor and assure accurate account balances and reconciliation under CARM.
• Client Liaison & Advisory:
  • Act as primary point of contact for key clients, including international event organizers and production companies.
  • Provide consultative advice on customs procedures, documentation, temporary imports (ATA Carnets, E29B), and duty relief programs.
  • Develop and implement brokerage strategies to ensure timely and compliant cross‑border movements.
  • Coordinate pre‑clearance plans for complex international shipments and high‑volume moves.
• Event & Production Logistics Support:
  • Collaborate with logistics and freight teams to coordinate clearance timelines with event / production schedules.
  • Liaise with government agencies and CBSA officers on behalf of clients for special entry, temporary entries, and post‑entry adjustments.
  • Support customs planning and execution for major sporting events, film and TV productions, touring shows, and cultural exhibitions.
• Team Leadership & Development:
  • Supervise customs brokers and support staff, including training, performance reviews, and workflow management.
  • Develop SOPs and best practices to increase operational efficiency and compliance.
  • Foster culture of continuous improvement and regulatory awareness.

Qualifications

• Licensed Customs Broker certification in Canada (required).
• Minimum 5–7 years of customs brokerage experience, at least 2 years in a leadership or management role.
• Demonstrated experience with CARM, including registration, onboarding, and financial management.
• Proven record supporting sports events, live entertainment productions, or large‑scale global logistics.
• Strong understanding of Canadian import / export rules, temporary imports, and special permits.
• Excellent interpersonal and communication skills, able to work with high‑profile clients and diverse stakeholders.
• Highly organized, detail‑oriented, and able to manage time‑sensitive shipments under pressure.

Inclusivity Statement

Don’t meet every single requirement? We are dedicated to building an inclusive, authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What GCL Will Offer You

A growing logistics firm backed by an award‑winning global parent company within the entertainment and luxury import / export industry, providing unmatched expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarder for some of the world’s biggest concerts, festivals, and sporting events for high‑profile clients to make great shows and events worldwide.

Work with some of the most well‑known and successful companies worldwide. Your work will make an impact and be appreciated by others.

Benefits & Perks That Rock!

• Recharge & Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually.
• Your health, our priority: Comprehensive medical, dental, and vision plans plus employer contributions to your HSA if you choose a high‑deductible health plan, plus fiber tele‑medicine via MDLive and mental health support via our EAP.
• Financially fit: Secure your future with our 401(k) match and comprehensive employer‑funded insurance (Basic Life, AD&D, short‑term disability, long‑term disability).
• Family matters: We offer generous paid parental leave for all *class*>..
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