Customer Unit Leader

Kyndryl; Ottawa; Hybrid; CAD 180,000 - 260,000; Full time

Job summary

Kyndryl Canada Limited in Ottawa, Canada, invites a Customer Unit Leader to shape a high-impact portfolio across enterprise accounts. You will engage with C-suite executives, orchestrate complex ecosystems, and drive Return to Growth through strategic planning, partnerships, and data-driven decision making.

This hybrid role emphasizes leadership, profitability, and market expansion, guiding teams to deliver differentiated IT transformation solutions and sustained customer value across the unit.

Qualifications

• 10+ years of experience selling to the public sector.
• Maintain deep industry and regional insight to align Kyndryl’s capabilities with customer needs.
• Ensure the right capacity and skills are deployed to deliver quality outcomes across the unit.
• Own customer satisfaction across all accounts, including Managed Services and Consult delivery.
• Personally engage with C-suite executives to support sales and delivery efforts.
• Leverages AI and data-driven insights to guide strategy, enhance opportunity development, and empower Customer Partners to deliver greater value.
• Champions digital fluency across the unit, enabling teams to harness digital platforms and tools for greater customer impact.
• Leads Return to Growth initiatives through bold decisions on new scope and logo pursuits.
• Activates strategic offerings and sales plays to unlock market potential.
• Owns the commercial performance of the customer unit, driving signings, revenue growth, and profitability through strategic multi-year account planning.
• Allocate go-to-market and delivery resources strategically across accounts.
• Set growth priorities for the unit, including strategic offerings, sales plays, and upfront investments.
• Drive weekly, monthly, and quarterly sales execution and forecasting.
• Serve as a trusted advisor in IT transformation and operations, enabling long-term stability and innovation.
• Demonstrate strong P&L management skills and coach account teams to optimize performance.
• Applies Revenue Storm methodology to coach Customer Partners on opportunity development and strategic execution.
• Champions digital fluency and orchestrates complex ecosystems to deliver transformation and operational stability.
• Demonstrates strong P&L leadership and shares expertise to optimize account performance.
• Champions inclusive leadership and talent development, fostering a culture of trust, collaboration, and belonging.
• Identifies and mentors future Kyndryl leaders, and role models The Kyndryl Way through everyday leadership.
• Collaborate across Kyndryl to support account teams and customer unit goals.
• Uphold and promote Kyndryl’s Diversity, Equity, and Inclusion objectives.
• Embed and model The Kyndryl Way culture and values.

Responsibilities

• Lead multi-year account planning and growth priorities for your customer unit.
• Activate the partner ecosystem to expand market reach and drive commitments.
• Drive growth, profitability, and customer satisfaction across all accounts.
• Coach Customer Partners to be trusted advisors and expand scope with customers.
• Represent Kyndryl in industry forums and shape market positioning.
• Guide strategy using AI, data insights, and forecasting to uncover opportunities.
• Manage resources and go-to-market delivery across accounts.
• Ensure a culture of inclusion, collaboration, and high performance.

Skills

Public sector sales

Industry insight

Account leadership

C-suite engagement

AI and data-driven

Digital fluency

Growth strategy

P&L management

Forecasting

Cross-functional collaboration

Strategic offerings

Sales plays

Go-to-market planning

Partnership enablement

Talent development

Inclusive leadership

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to lead a high-impact portfolio of customer accounts and shape the future of customer success at Kyndryl? We’re looking for a visionary leader like you to take on the role of Customer Unit Leader (CUL)-someone who can drive transformation, orchestrate complex ecosystems, and deliver commercial excellence across an entire customer unit. In this role, you’ll be the strategic force behind customer satisfaction, growth, and profitability. You’ll personally engage with C-suite executives, deepen relationships, and ensure that Kyndryl’s advise, build, and run capabilities are aligned with industry and regional trends. You’ll be the advocate for your accounts within the broader Kyndryl community, championing their needs and unlocking new opportunities. But this role is about more than just oversight—it’s about impact. As a CUL, you’ll lead the charge in multi-year account planning, setting growth priorities, allocating resources, and driving Return to Growth initiatives. You’ll be responsible for activating the partner ecosystem to expand market reach and help bring differentiated solutions to customers adding signings, revenue, and profit across your customer unit, ensuring that every account thrives under your leadership. As a CUL you should ensure all customers in your portfolio have a customer growth plan, that demonstrates a plan to make plan. You’ll be representing Kyndryl in the industry/region through speaking at industry forums, shaping thought leadership, and positioning Kyndryl as a trusted advisor demonstrating external market positioning & eminence. You won’t just manage—you’ll inspire. You’ll coach Customer Partners daily, helping them excel as trusted advisors, expand Kyndryl’s scope, and deliver excellence. You’ll mentor future leaders, foster collaboration across teams, and be a role model for The Kyndryl Way. Your leadership will be powered by AI and data-driven decision making, using analytics and AI to guide strategy, forecast performance, and develop opportunities. You’ll bring digital fluency to the table, leveraging digital platforms and tools to enhance productivity and engagement. And you’ll master the orchestration of complex ecosystems, aligning cross-functional teams and partners to deliver seamless, high-value solutions.

Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands‑on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• 10+ years of experience selling to the public sector
• Maintain deep industry and regional insight to align Kyndryl’s capabilities with customer needs.
• Ensure the right capacity and skills are deployed to deliver quality outcomes across the unit.
• Own customer satisfaction across all accounts, including Managed Services and Consult delivery.
• Personally engage with C-suite executives to support sales and delivery efforts.
• Leverages AI and data-driven insights to guide strategy, enhance opportunity development, and empower Customer Partners to deliver greater value.
• Champions digital fluency across the unit, enabling teams to harness digital platforms and tools for greater customer impact.
• Leads Return to Growth initiatives through bold decisions on new scope and logo pursuits.
• Activates strategic offerings and sales plays to unlock market potential.
• Owns the commercial performance of the customer unit, driving signings, revenue growth, and profitability through strategic multi-year account planning.
• Allocate go-to-market and delivery resources strategically across accounts.
• Set growth priorities for the unit, including strategic offerings, sales plays, and upfront investments.
• Drive weekly, monthly, and quarterly sales execution and forecasting.
• Serve as a trusted advisor in IT transformation and operations, enabling long-term stability and innovation.
• Demonstrate strong P&L management skills and coach account teams to optimize performance.
• Applies Revenue Storm methodology to coach Customer Partners on opportunity development and strategic execution.
• Champions digital fluency and orchestrates complex ecosystems to deliver transformation and operational stability.
• Demonstrates strong P&L leadership and shares expertise to optimize account performance.
• Champions inclusive leadership and talent development, fostering a culture of trust, collaboration, and belonging.
• Identifies and mentors future Kyndryl leaders, and role models The Kyndryl Way through everyday leadership.
• Collaborate across Kyndryl to support account teams and customer unit goals.
• Uphold and promote Kyndryl’s Diversity, Equity, and Inclusion objectives.
• Embod[y] and model The Kyndryl Way culture and values.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. All of you is what we want. And what we need.