Customer Support Specialist with German & English – Remote

Concentrix; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A global technology services leader seeks a Customer Support Specialist fluent in German and English for a remote position. You'll assist customers with purchased products, troubleshooting issues while enjoying great career growth and benefits. Join a company recognized for its workplace culture and start your journey today.

Benefits

Performance bonus

Flexible benefit options

Medical Subscription

Referral bonus opportunities

Full paid training

Career development programs

Qualifications

• Previous experience in a BPO industry for at least 6 months.
• Ability to work in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Assist buyers with purchased products.
• Provide guidance on using products.
• Troubleshoot technical or operational issues.

Skills

German proficiency (C1)

English medium level (B2)

Excellent communication

Problem-solving skills

Customer-first mindset

Multitasking abilities

Job description

Overview

Job Title: Customer Support Specialist with German & English – Remote

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support Specialist with German & English – Remote, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Your responsibilities

• Assist buyers with the purchased products.
• Provide step-by-step guidance on using the purchased products.
• Answer buyers inquiries and troubleshoot any technical or operational issues.

Your qualifications

• German proficiency (C1) & medium English (B2) level
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A customer-first mindset with a proactive attitude.
• Minimum 6 months previous experience in a BPO industry

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a broad range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We\'re proudly united as one team, one company, globally. We\'re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.

Location

ROU Bucharest - 63-69 Dr. Iacob Felix Street

Language Requirements

English (Required), German (Required)

Time Type

Full time

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