Customer Support Specialist with French & English – Remote

Concentrix; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A global technology and services leader is looking for a Customer Support Specialist fluent in French and English for a remote position. Responsibilities include assisting customers with products, providing guidance, and troubleshooting issues. The company offers full-time indefinite contracts, performance bonuses, and extensive benefits including training and career development programs.

Benefits

Performance bonus

Flexible benefits

Medical Subscription

Referral bonus opportunities

Full paid training

Career development programs

Qualifications

• Minimum 6 months of experience in the BPO industry.
• Customer-first mindset with a proactive attitude.

Responsibilities

• Assist buyers with their purchased products.
• Provide guidance on using the purchased products.
• Answer inquiries and troubleshoot issues.

Skills

French proficiency (C1)

Medium English (B2)

Excellent communication skills

Ability to multitask

Strong problem-solving

Job description

Job Title:

Customer Support Specialist with French & English – Remote

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Support Specialist with French & English – Remote, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Support Specialist with French & English – Remote on our team, you will:

• Assist buyers with the purchased products.
• Provide step-by-step guidance on using the purchased products.
• Answer buyers inquiries and troubleshoot any technical or operational issues.

Your qualifications

• French proficiency (C1) & medium English (B2) level
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem‑solving skills and attention to detail.
• A customer‑first mindset with a proactive attitude.
• Minimum 6 months previous experience in a BPO industry.

What’s in it for you

• Full‑time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring‑a‑friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania’s law, only applicants who are legally authorized to work in Romania will be considered for this position.

Location: ROU Bucharest - 63-69 Dr. Iacob Felix Street

Language Requirements: English (Required), French (Required)

Time Type: Full time

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