Customer Support Specialist — Visa Sponsorship (Canada)

Mashreq Bank; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian job market company is seeking a Customer Support Specialist to enhance client experiences in visa sponsorship programs. The role involves providing support across various channels and staying updated on immigration policies. Ideal candidates should have strong communication skills and experience in customer support. Opportunities for career growth and an inclusive workplace culture are offered.

Benefits

Career advancement opportunities

Competitive salary and benefits package

Inclusive workplace culture

Visa sponsorship opportunities with LMIA

Qualifications

• Experience in customer support is essential.
• Understanding of immigration policies is a plus.
• Candidates must show strong communication abilities.

Responsibilities

• Provide timely customer support via phone, email, and live chat.
• Assist clients in navigating the visa sponsorship process.
• Collaborate with internal teams to resolve issues.
• Maintain detailed records of customer interactions.
• Stay informed about changes in immigration policies.

Skills

Excellent communication skills in English, both written and verbal

Proven experience in customer support or a related field

Strong problem-solving abilities

Familiarity with visa sponsorship processes

Ability to work independently and collaboratively

Job description

A leading Canadian job market company is seeking a Customer Support Specialist to enhance client experiences in visa sponsorship programs. The role involves providing support across various channels and staying updated on immigration policies. Ideal candidates should have strong communication skills and experience in customer support. Opportunities for career growth and an inclusive workplace culture are offered.