Customer Support Specialist (Remote)

Mashreq Bank; Ottawa; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading customer support company is seeking a Customer Support Specialist to deliver exceptional service in a remote environment. You will resolve issues via email, chat, and phone, ensuring customer satisfaction. Ideal candidates have strong communication skills and 1-2 years of experience. The role offers flexible working hours, a competitive salary, and career development opportunities.

Benefits

Competitive salary

Work-from-home flexibility

Paid time off

Career development opportunities

Qualifications

• 1-2 years of experience in customer service or support roles.
• Familiarity with helpdesk software is a plus.
• Freshers with strong communication skills are encouraged to apply.

Responsibilities

• Provide professional support via email, chat, and phone.
• Troubleshoot product-related issues and provide solutions.
• Document customer interactions in the CRM system.

Skills

Excellent written communication

Excellent verbal communication

Customer-first attitude

Tech-savvy

Problem-solving ability

Attention to detail

Tools

Zendesk

Freshdesk

Microsoft Office Suite

Google Workspace

Job description

Job Summary

The Elite Job is seeking a proactive and empathetic Customer Support Specialist (Remote) to join our fast-growing, customer-centric team. As the first point of contact for our valued clients, you will play a vital role in delivering exceptional support experiences through multiple communication channels. Your primary mission will be to resolve issues, answer inquiries, and ensure customer satisfaction with our services. This is an exciting opportunity for someone who thrives in a remote environment, has a passion for helping people, and wants to grow with a reputable and dynamic organization.

Key Responsibilities

• Provide timely, professional, and empathetic support via email, chat, and phone.

• Troubleshoot product-related issues and offer clear, step-by-step solutions.

• Accurately document customer interactions and maintain up-to-date records in the CRM system.

• Collaborate with internal teams to escalate complex queries and resolve customer issues promptly.

• Maintain a strong understanding of company products, services, and policies.

• Gather customer feedback and contribute to the continuous improvement of processes and user experience.

• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction score.

• Participate in regular training sessions to stay updated on tools, features, and best practices.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong interpersonal skills with a customer-first attitude.

• Tech-savvy with the ability to learn and adapt to new tools quickly.

• Ability to handle multiple tasks and prioritize workload in a remote setting.

• Familiarity with helpdesk software such as Zendesk, Freshdesk, or similar platforms is a plus.

• Strong problem-solving and analytical abilities.

• High attention to detail and organizational skills.

Experience

• Minimum of 1–2 years of experience in a customer service or support role (remote experience is a plus).

• Experience handling online customer interactions across different channels is desirable.

• Freshers with excellent communication skills and a strong willingness to learn are also encouraged to apply.

Working Hours

• Flexible working hours available; standard shift options are:

  • Full-time: 8-hour shifts (5 days/week)

  • Part-time: 4-hour shifts (Flexible scheduling available)

• Must be available to work on rotational weekends or holidays if required.

Knowledge, Skills, and Abilities

• Proficient with Microsoft Office Suite and/or Google Workspace.

• Ability to stay calm under pressure and de-escalate tense situations.

• Self-motivated and capable of working independently in a remote environment.

• Demonstrated ability to think critically and make sound decisions.

• Open to feedback and continuous personal and professional development.

Benefits

• Competitive salary with regular performance reviews.

• Work-from-home flexibility with all necessary equipment provided.

• Paid time off, holidays, and sick leave.

• Career development opportunities and internal promotions.

• Access to mental health and wellness resources.

• Collaborative, inclusive, and supportive team culture.

Why Join The Elite Job?

At The Elite Job, we are more than just a workplace—we are a community of dedicated professionals committed to service excellence. We invest in our people, celebrate diversity, and encourage innovation at every level. Join us and be part of a team where your voice matters, your contributions are recognized, and your career growth is our priority.

How to Apply

Ready to make an impact? Submit your resume and a brief cover letter outlining why you are the ideal fit for this role.
Apply directly at www.theelitejob.com/careers or email us with the subject line: Customer Support Specialist Application