Customer Support Specialist (Remote)

Mashreq Bank; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading job placement service company in Canada is seeking a dedicated Customer Support Specialist to provide exceptional service. This remote role emphasizes effective communication and problem-solving. Candidates should have a commitment to customer satisfaction and previous experience is a plus. The position offers competitive salary and professional development opportunities.

Benefits

Competitive salary

Remote work opportunity

Professional development programs

Engaging work culture

Qualifications

• Must have excellent communication skills.
• A strong commitment to delivering customer service.
• Previous customer service experience is a plus.

Responsibilities

• Respond to customer inquiries promptly.
• Troubleshoot customer issues with accuracy.
• Collaborate with internal teams for service delivery.
• Keep accurate records of customer interactions.
• Provide product information to customers.
• Identify trends in customer inquiries.

Skills

Excellent verbal and written communication skills in English

Empathetic and patient demeanor

Problem-solving skills

Proficiency in using customer support software

Ability to work independently

Detail-oriented mindset

Flexibility to adapt

Previous customer service experience

Job description

Are you passionate about providing exceptional customer support? Do you thrive in a remote work environment where you can make a meaningful impact? If so, The Elite Job is looking for a dedicated Customer Support Specialist to join our team and ensure our clients receive unparalleled assistance.

About Us:The Elite Job is a renowned industry leader known for its commitment to excellence in providing top-tier job placement services to professionals across various sectors. With a strong focus on fostering career growth and development, we have carved a niche for ourselves as a company that truly cares about the success of both our clients and employees.

Job Title: Customer Support Specialist (Remote)

Responsibilities:

• Respond to customer inquiries and concerns promptly and professionally via various communication channels, including email, chat, and phone.
• Troubleshoot and resolve customer issues with a high level of accuracy and attention to detail.
• Collaborate closely with our internal teams to address customer needs and ensure seamless service delivery.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Provide product information and assist customers in navigating our platform effectively.
• Identify trends in customer inquiries and report valuable insights to the management team.

Required Skills:

• Excellent verbal and written communication skills in English.
• Empathetic and patient demeanor, with a strong commitment to delivering exceptional customer service.
• Problem-solving skills to address customer issues and find suitable solutions.
• Proficiency in using customer support software and tools.
• Ability to work independently in a remote setting while maintaining high levels of productivity and accountability.
• Detail-oriented mindset to accurately record and document customer interactions.
• Flexibility to adapt to evolving processes and business needs.
• Previous customer service experience is a plus.

Perks and Benefits:

• Competitive salary with performance-based incentives.
• Remote work opportunity, providing you with the flexibility to work from the comfort of your home.
• Professional development programs and opportunities for career advancement within the company.
• Engaging and inclusive work culture that values teamwork and innovation.

If you are looking to be a part of a dynamic team that places customer satisfaction at the core of its values, The Elite Job welcomes you to apply for the position of Customer Support Specialist. Join us in shaping the careers of professionals and making a difference in the job market.

To apply, please submit your resume and a cover letter highlighting your relevant experience and passion for customer support. We look forward to having you as an integral part of The Elite Job family.