Customer Support Specialist — Inbound & Tech Help

MCI; Sydney; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Sydney is seeking a Customer Service Agent to provide exceptional support. Ideal candidates should possess strong communication skills, a high school diploma, and basic computer proficiency. This role involves handling calls, resolving customer issues, and ensuring a positive experience, all while working in a team-oriented environment. Benefits include paid training, flexible schedules, and health insurance.

Benefits

Paid Time Off

Health Benefits

Paid Training

Flexible Schedules

Casual Dress Code

Qualifications

• Must be 18 years or older.
• Dependable and punctual with a strong work ethic.
• Customer-focused: empathetic, patient, and responsive.

Responsibilities

• Provide courteous, timely, and professional support via inbound and outbound calls.
• Troubleshoot and resolve customer issues, aiming for first call resolution.
• Accurately document customer interactions and claims.

Skills

Strong written and verbal communication skills

Ability to type at least 20 words per minute

Basic proficiency in Microsoft Office

Customer-focused

Conflict resolution abilities

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

A leading BPO company in Sydney is seeking a Customer Service Agent to provide exceptional support. Ideal candidates should possess strong communication skills, a high school diploma, and basic computer proficiency. This role involves handling calls, resolving customer issues, and ensuring a positive experience, all while working in a team-oriented environment. Benefits include paid training, flexible schedules, and health insurance.