Customer Support Specialist — Hybrid, Impact & Growth

MealSuite; Alberta; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A growing SaaS company in Alberta is seeking a Customer Support Specialist to join their Customer Experience team. In this role, you will solve customer issues, improve technology solutions, and manage inquiries. Ideal candidates should have experience in foodservice or tech, strong problem-solving skills, and the ability to thrive under pressure. The position offers a hybrid work model and benefits like unlimited paid time off and healthcare coverage.

Benefits

Unlimited paid time off

Healthcare benefits

Hybrid flexibility

Opportunities for career development

Qualifications

• 1-3 years of direct experience in customer support roles.
• Passionate about investigating issues and solving problems.
• Willingness to travel occasionally.

Responsibilities

• Facilitate timely delivery of solutions to customers.
• Field support calls, chats, and emails.
• Troubleshoot reported issues and create defects for products.

Skills

Experience in foodservice or tech industry

Exceptional problem-solving

Ability to work under pressure

Strong communication skills

Education

Foodservice certification (e.g., Certified Dietary Manager)

Tools

Zendesk

Salesforce

Job description

A growing SaaS company in Alberta is seeking a Customer Support Specialist to join their Customer Experience team. In this role, you will solve customer issues, improve technology solutions, and manage inquiries. Ideal candidates should have experience in foodservice or tech, strong problem-solving skills, and the ability to thrive under pressure. The position offers a hybrid work model and benefits like unlimited paid time off and healthcare coverage.