Customer Support Specialist (Contract to January 2027)

Cineplex Entertainment LP; Toronto; Hybrid; CAD 26,000 - 37,000; Full time

Job summary

Cineplex Entertainment LP in Toronto is seeking a Customer Support Specialist for a contract position ending in early January 2027. The role reports to the Sr.

Manager, Customer and Fulfillment Services and focuses on providing exceptional support to internal and external clients via email and calls, ensuring order activation and timely fulfillment. This on-site role requires Monday–Friday 9 AM–5 PM at 1303 Yonge Street.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service, Shipping, or Call Center is an asset.
• Ability to lift up to 30 lbs to move shipments.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong communication and interpersonal skills.
• Bilingual English and French is an asset.

Responsibilities

• Provide excellent guest support for Cineplex products and services.
• Handle inbound and outbound calls and inquiries.
• Assist with account creation, order processing, and shipping.
• Create reports and collaborate with cross-functional teams.
• Support fulfillment and retention efforts and assess processes.

Skills

Customer service

Communication skills

Bilingual English/French

Problem solving

Team player

Detail oriented

Multitasking

Negotiation skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

What you will do

We’re looking for a Customer Support Specialist to join our team, reporting to the Sr. Manager, Customer and Fulfillment Services. This is a contract position to early January 2027. The purpose of this role is to provide exceptional support to our internal and external clients through a variety of channels including email and sales calls, to ensure fulfillment and shipment of orders, and customer retention through account creation, assessing current processes and recommending new opportunities. The successful candidate will be responsible for order completion (ie. activation), investigating order details when required, assessing processes and many other administrative tasks. The position requires working closely with the PrePaid product team, Marketing, theatres, and other parts of our department as well as various business units within the Cineplex ecosystem. In this role you'll be required to lift up to 30 lbs to move shipments. This is an on-site role required to come in to the office Monday to Friday 9 AM - 5 PM (hours may vary). Office location: 1303 Yonge Street, Toronto.

Key Responsibilities

Offers excellent guest support for Cineplex products and services, by maintaining a high level of professionalism and building a positive rapport with each and every customer coast to coast - Inbound / Outbound calls. Responds promptly to Internal and External customer inquiries regarding products, account creation, order processing, shipping and receiving or other topics as required. Ensure excellent customer service by communicating with the internal team and partners, creating reports, open to take on new challenges, investigating order details when required.

What You Will Need

High school diploma or equivalent required. Previous position in Customer Service / Shipping / Call Center experience an asset. Ability to lift up to 30 lbs to move shipments. Proficiency in Microsoft Word, Excel and Outlook is required. Detail oriented and organized, with excellent follow up skills. Self-motivated; enjoys responsibility and accountability. Excellent communication and interpersonal skills. Problem solver and multi-tasker. A team player with a positive attitude. Strong negotiation and objection handling skills. Bilingual in English and French is an asset.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI. This is a new position and is being actively recruited for. While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($)

$23/hrCAD

Additional Information

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website