Customer Support & Solutions Specialist

Support Services Group; Nova Scotia; On-site; CAD 35,000 - 45,000; Full time

Job summary

A customer service company in Nova Scotia is seeking an experienced Call Center Representative. You will be crucial in connecting with clients, ensuring efficient solutions to their inquiries and maintaining excellent service quality. The ideal candidate possesses exceptional customer service skills, a high school diploma, and proficiency with CRM and office software. This role is essential for building trust and relationships with customers.

Qualifications

• Previous experience in a customer service role, preferably as a Call Center Representative.
• Exceptional customer service and verbal communication skills.
• Proficiency with computers, particularly CRM software.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Respond to customer needs efficiently and accurately.
• Build relationships with customers based on trust.

Skills

Customer service skills

Organizational skills

Multitasking

Verbal communication

Critical thinking

Bilingual

Education

High school diploma/GED

Tools

CRM software

Microsoft Office Suite

Job description

A customer service company in Nova Scotia is seeking an experienced Call Center Representative. You will be crucial in connecting with clients, ensuring efficient solutions to their inquiries and maintaining excellent service quality. The ideal candidate possesses exceptional customer service skills, a high school diploma, and proficiency with CRM and office software. This role is essential for building trust and relationships with customers.