Customer Support Representative Saskatoon, SK

7shifts Inc.; Saskatoon; On-site; CAD 50,000 - 75,000; Full time

Job summary

7shifts is seeking a Customer Support Representative to be the first point of contact for customers via chat, email, and phone. You will provide empathetic, solution-focused support and help customers unlock the full value of our platform.

In this role, you will educate customers on product usage, develop training materials, and identify opportunities to improve the product. You will collaborate with the Support team to ensure customer success and retention.

Qualifications

• 1-2 years of experience in a technical customer support role.
• Strong written and verbal communication skills.
• Experience with web and mobile apps and troubleshooting.
• Resourceful, detail-oriented, and solution-focused.
• Able to learn quickly and stay updated on features and releases.
• Curious and proactive in handling customer interactions and educating others.

Responsibilities

• Act as the first point of contact with customers via chat, email, and phone to troubleshoot concerns.
• Educate customers on basic product training and create materials and videos for onboarding.
• Identify ways customers can benefit from the product by understanding business challenges and proposing solutions.
• Proactively track requests and report software bugs to relevant teams.
• Collaborate with the Support team and participate in team discussions.

Skills

Technical support

Communication

Troubleshooting

Learning agility

Empathy

Problem-solving

Job description

About 7shifts

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.

Our mission is to simplify team management and improve performance for restaurants, with a long‑term vision of creating a thriving restaurant industry through the power of connected & engaged teams.

Role Overview

As the Customer Support Representative at 7shifts, you’ll be a key driver of the satisfaction and retention of our customers by helping them unlock the full value of our platform. As the first point of contact for customers via chat, email, and phone, you’ll provide personalized, empathetic, and solution‑focused support and serve as a key contributor to the success of 7shifts.

Schedule

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday to Saturday. Working schedule is subject to change depending on business needs, with adequate notice and communication.

What you’ll do

• Act as the first point of contact with 7shifts customers via chat, email, and phone channels to effectively troubleshoot and problem‑solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring

• 1-2 years of experience in a technical customer support role (or similar)
• Strong written and verbal communication skills – clear and effective communication is key
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
• A resourceful and resilient approach to problem‑solving, using available tools and keen attention to detail to find the best solutions
• The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
• Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
• The ability to understand the customers’ perspective and address their needs with empathy and efficiency

It’d be even cooler if you had

• Experience working in the Support function of a SaaS company
• Experience supporting a US Payroll software
• Experience working in the restaurant industry
• Fluency in Spanish or French

Compensation

Base compensation range is CAD $50,000 - CAD $75,000. This range reflects the full growth path for the role, from building core skills to accomplished performance to role mastery. At this level, individuals are developing foundational skills, building confidence through hands‑on experience, and learning how to consistently deliver impact in the role.

Compensation at 7shifts is performance and growth‑driven. As you develop your skills and expand your impact over time, your compensation grows with you.

Our Commitment to Shifties

• Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow.
• Challenge: We’re tackling real problems in a fast‑moving, complex industry. The work is scrappy and ambiguous, but meaningful.
• Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together.
• Equity: We’re a Series C, VC‑backed SaaS company, and we believe everyone should share in the success they help create.
• Health and Wellness: We support Shifties in and outside of work,…
• Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both.
• Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office set‑up, and 7shifts swag.

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.

Thank you for your interest in joining the 7shifts team!