Customer Support Engineer — Fintech SaaS, Hybrid Role

Tipalti; Vancouver; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

A global finance technology company based in Vancouver is seeking a Customer Support Engineer to provide top-notch service to customers. This role involves resolving technical issues, managing escalations, and collaborating with various teams to drive product feedback. Candidates should have over two years of technical support experience and strong communication skills. The position offers a hybrid working model, competitive salary, and a host of employee benefits including stock options and extended health coverage.

Benefits

Competitive salary

Stock options

Hybrid working model

Extended benefits

15 days of PTO

Subsidized lunch on office days

Dog-friendly office

Qualifications

• 2+ years of technical support experience at a SaaS company.
• Experience managing multiple tickets with high service quality.
• Experience troubleshooting integration and application issues.

Responsibilities

• Provide world-class service and ensure customer success post sales.
• Manage customer escalations and collaborate with other teams.
• Create knowledge articles in Tipalti’s knowledge base.

Skills

Technical support experience

Strong communication skills

Detail oriented

Problem-solving skills

Experience with ticketing systems

Familiarity with accounting

Tools

Zendesk

Salesforce

NetSuite

QuickBooks

Job description

A global finance technology company based in Vancouver is seeking a Customer Support Engineer to provide top-notch service to customers. This role involves resolving technical issues, managing escalations, and collaborating with various teams to drive product feedback. Candidates should have over two years of technical support experience and strong communication skills. The position offers a hybrid working model, competitive salary, and a host of employee benefits including stock options and extended health coverage.