Customer Support Advisor (CSA)

Brandt Group of Companies; Whitby; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training opportunities

RRSP / Pension matching

Job summary

Brandt Tractor Ltd in Whitby is seeking a Customer Support Advisor (CSA) to promote and sell parts and services while delivering after-sales support to new and existing customers.

The CSA will prospect and cold call, develop relationships, and manage daily customer interactions to grow revenue and loyalty. Valid driver's license and willingness to travel required.

Join a nine-decade family-owned team offering competitive pay, benefits, and ongoing training.

Qualifications

• Previous sales experience within the industry.
• Valid Driver’s license and a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills and computer skills.
• Journey person ticket in Parts or heavy equipment is an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues and enhance loyalty.
• Undertake an average of seven customer visits daily to maximize sales opportunities.
• Implement and execute an annual territory plan with a current customer target list.
• Collaborate with management on marketing strategies to expand the customer base.
• Complete daily call reports with accurate information tracking interactions and sales progress.
• Maintain and utilize customer records to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory and ensure price lists are current.
• Assist parts counter with quotes, orders, deliveries and inventory control.
• Provide competitive product and pricing information to the Parts Manager.
• Follow up on customer complaints and communicate resolutions to management.
• Participate in required training and maintain company vehicle hygiene.

Skills

Sales experience

Driver's license

Travel flexibility

Customer relationship skills

Time management

Team work

Proactive communication

Computer skills

Job description

Brandt Tractor Ltd is currently seeking a Customer Support Advisor (CSA) for our Whitby location.
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

What We Look For

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to be positive and professional towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Strong computer skills.
• Journey person ticket in Parts or heavy equipment considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.