Customer Supply Chain Specialist

Sofina Foods; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading food manufacturing company in Edmonton is seeking a Customer Supply Chain Specialist to manage customer orders and ensure high satisfaction levels. The ideal candidate has 2-3 years of experience in Customer Service or Sales, strong communication skills, and the ability to work independently. This role involves collaborating with operations and logistics teams to fulfill customer needs effectively.

Qualifications

• 2-3 years experience in Customer Service or Sales within the Manufacturing industry.
• Pro-active with the ability to operate independently.
• Develop team spirit among associates.

Responsibilities

• Manage and process order cycle accurately and efficiently.
• Collaborate with Operations and Logistics teams to meet customer fulfillment needs.
• Build and maintain business relationships with customers.

Skills

Customer Service / Sales experience

Outstanding communication skills

Data collection and analytical skills

Ability to prioritize tasks

Microsoft Office skills

Tools

ERP or CSB

Job description

Overview

Customer Supply Chain Specialist

Edmonton North, 7727 127 Av NW, Edmonton, Alberta, Canada Req #1386 Monday, September 9, 2024

Customer Supply Chain Specialist - Edmonton

Position Summary

Reporting to the Manager, Customer Supply Chain. Specialist is responsible for processing and managing customers orders, via telephone, and / or e-mail, as well as on-line adjustments to fulfill customers shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently and providing an overall positive customer experience.

Responsibilities

• Manage / process order cycle accurately and efficiently;
• Work collaboratively with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and to maintain our fill rates requirements;
• Utilizing the inventory management system to determine order requirements;
• Managing back orders;
• Problem solving with customers to ensure customer satisfaction;
• Up selling existing stock to minimize wastage (short code);
• Sell available surplus product to customer replenishment teams;
• Perform order entry / claims management for a defined group or segment of accounts;
• Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service;
• Provide data to Sales, including, but not limited to, pricing, order status, holds issues, backorders, and delivery information;
• Provide back up and support for others in the department for vacation relief, etc.

Qualifications

• 2-3 years experience in Customer Service / Sales experience within the Manufacturing industry;
• Experience with any ERP or CSB is an asset;
• Outstanding communication skills : verbal, written and listening;
• Effective data collection and analytical skills;
• Proven ability to achieve challenging goals and objectives;
• Must be pro-active, able to take the initiative and operate independently;
• Able to prioritize multiple tasks to make effective use of time;
• Must be able to develop team spirit in associates;
• Excellent computer skills including Microsoft Office.

Build your career, apply on our Internal Career Portal!

For more information on this Career Growth Opportunity please contact

Sabitha Prem Kumar, Senior Talent Acquisition Specialist at [e-mail]

or text in MS Teams!

#SMARK

Other details

• Job Family Supply Chain
• Pay Type Salary

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