Customer Success Specialist, Ontario (Remote)

Cengage Learning; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

An educational solutions provider located in Canada is looking for a professional to achieve sales targets and maintain customer relationships. You will support users in digital navigation and ensure a positive customer experience. Ideal candidates should have at least 2 years in customer account management and possess strong communication skills. Compensation ranges from $22.00-$30.00 CAD per hour.

Qualifications

• Minimum of 2 years in a relationship-based role like customer or account management.
• Strong desire and commitment to learn sales skills.
• Ability to analyze data and apply drive results.

Responsibilities

• Achieves sales target for assigned accounts.
• Provides consultative upselling and service.
• Cultivates relationships to drive customer success.

Skills

Customer relationship management

Communication skills

Technology understanding

Organizational skills

Sales experience

Education

Bachelor's degree or equivalent experience

Job description

Overview

We believe in the power and joy of learning

At Cengage Group our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion engagement and discovery

Our business is driven by our strong culture and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs benefits and initiatives that are integrated into the fabric of how we work every day.

What you’ll do here

• Achieves sales target for assigned accounts to achieve customer retention and grow sales
• Provides consultative upselling and service by applying product knowledge and expertise
• Performs effective territory planning to drive results
• Supports customers to enable optimal navigation of digital products and resources
• Monitors success of digital courses to enable positive customer experience
• Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions
• Exceeds customer expectations prioritizes needs and focuses on retention and renewal of customers
• Acts as voice of customer to inform internal stakeholders on product and experience improvements
• Performs other duties as needed to achieve organizational goals

Skills you will need here

• Minimum of 2 years of experience in relationship-based role customer or account management
• Strong desire and commitment to learn additional skills to close on sales opportunities
• Strong communication skills written and verbal to effectively engage customers
• Demonstrated understanding of technology and some experience with digital products
• Ability to build and maintain strong and trusting customer relationships
• Ability to analyze data and apply to drive results
• Highly organized with ability to handle multiple projects and work efficiently
• Ability to work independently take initiative to drive efficiency and effectiveness in the role and take proactive approach to supporting customers and collaborating with partners
• Some direct sales experience preferred
• Bachelors degree or equivalent experience preferred including experience in a higher education environment working with faculty on training and implementation of digital solutions

About Cengage Group

Cengage Groups Higher Education business Cengage supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers we deliver quality easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and the US we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race national origin religion sex sexual orientation genetic information disability age veteran status and any other classification protected by applicable federal state provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process please contact us at or at 1 .

Compensation

At Cengage Group we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule qualifications experience internal equity and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$22.00 - $30.00 CAD

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 22 - 30