Customer Success Specialist, Ontario (Remote)

Cengage; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading education technology company in Canada is seeking a customer success professional to achieve sales targets and support clients with digital products. The ideal candidate has a minimum of 2 years in a relationship-based role, strong organizational skills, and a Bachelor's degree. This role offers opportunities for growth in a supportive environment that values diversity.

Benefits

Opportunities for career advancement

Supportive work environment

Continuous learning and professional development

Qualifications

• Minimum of 2 years of experience in a relationship-based role.
• Understanding of technology and experience with digital products.
• Ability to build and maintain strong customer relationships.

Responsibilities

• Achieve sales targets for assigned accounts.
• Provide consultative upselling and service.
• Perform effective territory planning for results.

Skills

Sales proficiency

Customer relationship management

Strong communication skills

Organizational skills

Education

Bachelor's degree or equivalent

Job description

Overview

Employer Industry: Education Technology

Why consider this job opportunity

• Salary up to $30.00 CAD
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to directly impact student learning and success
• Engage in continuous learning and professional development
• Work in a company that values inclusion and diverse perspectives

What to Expect (Job Responsibilities)

• Achieve sales targets for assigned accounts to drive customer retention and sales growth
• Provide consultative upselling and service by leveraging product knowledge and expertise
• Perform effective territory planning to maximize results
• Support customers in navigating digital products and resources effectively
• Cultivate relationships to ensure customer satisfaction and success through problem-solving

What is Required (Qualifications)

• Minimum of 2 years of experience in a relationship-based role, such as customer or account management
• Strong communication skills, both written and verbal, to effectively engage with customers
• Demonstrated understanding of technology and some experience with digital products
• Ability to build and maintain strong and trusting customer relationships
• Highly organized with the ability to handle multiple projects and work efficiently

How to Stand Out (Preferred Qualifications)

• Some direct sales experience
• Bachelor’s degree or equivalent experience, including experience in a higher education environment
• Experience working with faculty on training and implementation of digital solutions

#EducationTechnology #CustomerSuccess #CareerOpportunity #SalesGrowth #DigitalSolutions

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