Customer Success Specialist, Fiix Software

Rockwell Automation; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Toronto seeks a Customer Success Manager to manage relationships with SMB customers and execute customer success frameworks. The ideal candidate will have a Bachelor's degree, strong organizational and communication skills, and familiarity with SaaS metrics. This role offers opportunities for career growth in a collaborative environment.

Qualifications

• Legal authorization to work in Canada; no sponsorship for employment visas.
• 2+ years in Technical Support or Customer Success is a plus.
• Familiarity with SaaS metrics like ARR and NPS.

Responsibilities

• Manage relationships with SMB customers.
• Deliver predictable outcomes for customers.
• Retain and grow licensing and upgrades within the portfolio.

Skills

Strong organizational skills

Verbal communication

Problem-solving

Time management

Written communication

Education

Bachelor's Degree or equivalent experience

Tools

CRM tools

Customer Success Platforms

Analytics Software

Job description

Overview

Employer Industry: Technology and Automation

What to Expect (Job Responsibilities)

• Manage and grow relationships with SMB customers as their primary point of contact
• Execute the customer success framework to deliver predictable outcomes for customers
• Retain and grow licensing, upgrades, and site opportunities within your portfolio
• Identify customer needs and collaborate with various teams to ensure value delivery
• Engage with a high volume of diverse customers primarily through tech touch

What is Required (Qualifications)

• Bachelor's Degree or equivalent years of relevant work experience
• Legal authorization to work in Canada; no sponsorship for employment visas will be provided
• Strong organizational, prioritization, and time management skills
• Exceptional verbal, written, and presentation skills
• Resourceful with strong problem-solving abilities

How to Stand Out (Preferred Qualifications)

• 2+ years of experience in Technical Support, Helpdesk, Business Development, or Customer Success, preferably in a SaaS environment
• Familiarity with SaaS metrics such as ARR, NRR, NPS, and Churn
• Experience with CRM tools, Customer Success Platforms, and Analytics Software
• Background in Maintenance, Reliability, or using a CMMS
• Bilingual abilities

#Technology #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

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