Customer Success Specialist

Pelmorex; Oakville; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work

RRSP matching

Personal spending account

Well-being allowance

Summer hours

Paid days off

Birthday day off

IDEAS team

Job summary

Pelmorex in Oakville, Ontario is seeking a client relationships professional to drive Weather B2B solutions and manage complex projects end-to-end.

You will partner with the sales team, translate client needs into actionable plans, onboard and support clients, and aim to maximize retention and revenue.

The role requires 2–5 years of client experience, strong communication, and data analytics skills, with a passion for weather products.

Qualifications

• 2-5 years of client relationship experience.
• 1+ year working with data analytics and/or weather products.
• Strong verbal and written communication skills with ability to translate technical language.
• Strong analytical mindset and data-driven decision making.

Responsibilities

• Act as the key point of contact for clients, partnering with the sales team to understand needs and translate into actionable plans.
• Become a recognized expert on Pelmorex's Weather B2B product suite, identifying upsell opportunities for revenue growth.
• Onboard, train, and provide ongoing support to Weather B2B clients.
• Drive client retention and growth by delivering exceptional service and fostering strong relationships.
• Communicate complex technical concepts clearly to diverse audiences.
• Own project lifecycle for Pelmorex Weather Solutions and client projects, ensuring on-time, within-budget delivery.
• Cultivate relationships with clients and stakeholders to foster collaboration and trust.
• Maintain thorough project documentation for transparency and communication.

Skills

Client relationship management

Data analytics

Weather products

Communication skills

Project lifecycle management

Job description

ARE YOU INTERESTED IN A WORKPLACE THAT HAS...

Flexible Hybrid Work Environment

Retirement Savings Matching Plan (RRSP). Plan for your future with us!

Personal Spending Account

Up to $500 to spend on anything related to physical, mental or financial well-being (in addition to your Health Care Spending Account)

Summer Hours

Start your weekend earlier during the summer months!

17 Paid Days Off (in addition to 13 Personal Days)

This includes an extra day off during the month of your birthday - our gift to you!

An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team

Weather is inclusive, we will be too. Our IDEAS team is committed to making this happen!

HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about us here! (spoiler alert… we are the home of The Weather Network )

Proud to share that we ranked #5 Most Admired Company in Canada in Leger’s 2026 Reputation Study, among 334 organizations

Please note, we are only considering candidates who are eligible to work in Canada and can work in a Hybrid model at our Oakville location.

WHAT IS THE DAY TO DAY LOOK LIKE

• Act as the key point of contact for clients, partnering with the sales team to deeply understand their needs and translate them into actionable plans.
• Become a recognized expert on Pelmorex's Weather B2B product suite, proactively identifying upsell opportunities that contribute to revenue growth.
• Empower Weather B2B clients by collaborating with sales to provide effective onboarding, training, and ongoing support.
• Drive client retention and growth by delivering exceptional service and building strong relationships.
• Confidently communicate complex technical concepts to diverse audiences, ensuring clear understanding and alignment.
• Own the project lifecycle for Pelmorex’s B2B Weather Solutions and custom client projects, ensuring on-time and within-budget delivery and ongoing client satisfaction.
• Cultivate and manage key relationships with clients and stakeholders, fostering collaboration and trust.
• Maintain meticulous project and process documentation to ensure transparency and facilitate effective communication
• Conduct thorough client meetings to gather detailed requirements and ensure project success.
• Proactively monitor project performance, analyzing progress against goals and identifying opportunities for optimization.
• Your primary focus will be ensuring our clients' success. By translating your deep understanding of our products into seamless project delivery, you'll directly contribute to the value we provide.

Roles, responsibilities and duties may evolve and change over time.

WE ARE HOPING YOU HAVE

• 2-5 years of relevant client relationship experience
• 1+ year(s) of experience working with data analytics and/or weather products
• Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders.
• Strong analytical mindset and data driven decision making

YOU ARE MADE FOR THIS IF YOU...

• Are passionate about your clients and delivering the best solutions for them.
• Do not focus on what is simple or complex, but what is effective.
• Enjoy building relationships and creating order in chaos.
• Learn new concepts and technology quickly and are agile and adaptable to change.
• Ability to work in a fast paced startup environment and are not afraid to roll up your sleeves and get your hands dirty during execution times.
• Are a natural problem solver and a solutions oriented thinker.

DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY…

Not all applicants will have skills that match a job description exactly. Pelmorex values and welcomes diverse experiences. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Pelmorex. We are always looking for people who will be a culture add (yup, that's right, we don’t subscribe to culture fit, we want you to add to what we think is an amazing culture and work environment)

INTERESTED? IT GETS BETTER….

• Open and transparent communication, including All Hands Meetings with our CEO
• Frequent employee pulse surveys we value your feedback so we can continue to make Pelmorex a great place to work!
• While we encourage 1:1 conversations, we recognize that not everyone is comfortable with speaking up We have an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard

OUR PROMISE TO YOU...

We’re highly focused on doing the right thing.

We’ll discuss issues and timelines professionally, so you have the time you need to do the best work you can

You will see the result of your work pushed out to real users quickly

We’re a team that enjoys learning new technologies and we’re open to trying new things

We’ll try our best not to bog you down with boring meetings

Weather inspires, protects, and transforms. For 35+ years, Pelmorex has led the way with trusted forecasts and alerts. With innovation at our core, we provide precision, speed, and unmatched reliability—safeguarding lives, powering decisions, and driving business success. Whatever the weather, we turn its potential into action. We’re Pelmorex. Imagine it and we’ll deliver it.

Fair and Authentic Interview Experience

We welcome candidates using AI tools to prepare for interviews or to learn more about Pelmorex. During the interviews themselves, we expect responses to come from your own experience and thinking.

We ask that candidates not use real-time AI assistance, live answer prompts, or automated response tools during interviews. This helps ensure a fair process for everyone and allows us to evaluate how you approach problems and communicate in your own voice.