Customer Success Representative (4517)

LodgeLink; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A technology-driven firm in Calgary seeks a Customer Success Representative to enhance customer onboarding and engagement. Responsibilities include leading product demos, providing training, and collaborating with account managers to ensure customer satisfaction. Ideal candidates will have over 3 years of experience in customer success or a related field, strong presentation and relationship-building skills, and proficiency with Salesforce. The position offers a hybrid working model and a commitment to employee growth and a diverse workplace.

Benefits

Competitive base salary

Comprehensive benefits package

Hotel and travel discounts

Paid vacation days

Employee charitable donation program

Company-hosted events

Qualifications

• 3+ years in customer success, onboarding, or travel management.
• Experience in outbound sales, upselling, and cold calling.
• Confident speaking to groups and leading training sessions.

Responsibilities

• Lead engaging presentations and demos.
• Guide customers through onboarding and keep them engaged.
• Upsell new features and services.

Skills

Strong presentation skills

Relationship building

Confident phone presence

Problem-solving

Active listening

Tech-savvy

Tools

Salesforce

Microsoft applications

Job description

Customer Success Representative - Calgary, Alberta

We're Hiring a Customer Success Representative based in our Calgary Head Office located in beautiful Eau Claire. This role is hybrid. It is in-office with 20% flexibility to work from home.

Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident phone presence? If so, we want you on our team!

As a Customer Success Representative, you'll be the voice of LodgeLink, helping customers onboard, maximize their experience, and stay engaged. You'll lead product demos, host training sessions, and ensure every customer sees the full value of our platform. Plus, you'll share feedback with our product team to keep improving what we do.

What You’ll Do

• Lead engaging presentations and demos (online, in-person, and at events)
• Guide customers through onboarding and keep them engaged
• Upsell new features and services
• Work closely with Account Managers and log activities in Salesforce
• Use customer insights to drive retention and product improvements

What You Bring

• 3+ years in customer success, onboarding, or travel management
• Experience in outbound sales, upselling, and cold calling
• Confident speaking to groups and leading training sessions
• A "can-do" attitude—thriving in a fast-moving, startup environment
• Strong problem-solving and active listening skills
• Tech-savvy, with experience in Microsoft applications (Salesforce is a plus!)

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada, is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards

Caring for our team is a priority, andwe’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights programfor salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
• Calgary’s Head Office: Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
• Company-hosted events, and a game room.
• Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
• Free access to the Aspen Properties Fitness Centers.

Equal Opportunity Employer

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company: LodgeLink

Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com