Customer Success Representative

Paylidify Canada; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Paylidify Canada is hiring a highly motivated Customer Success Representative to join their dynamic team in Vancouver. This role involves supporting customers, achieving growth, and enhancing the customer experience within the Paylidify ecosystem. Ideal candidates will be energetic, collaborative, and capable of thriving in a target-oriented environment, with pathways to advance into management roles.

Benefits

Health & Life benefits

Full training and development

Opportunities for financial incentives

Leadership and development conferences

Qualifications

• Experience with client relationship management tools.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Support customers that fit the Paylidify ecosystem.
• Work with the operations team to improve customer satisfaction.
• Participate in continuous process improvement.

Skills

Drive to Succeed

Professionalism

Customer Service Skills

Communications Skills

Interpersonal Skills

Job description

• Highly competitive earning opportunities
• Expected income of $4000+ per month
• Salary plus additional bonus incentives
• Health & Life benefits offered
• Opportunities to compete for weekly, monthly, quarterly and annual financial incentives
• Opportunity for growth and advancement within the Canadian and US marketplace
• Opportunity to attend leadership and development conferences across North America
• Full training and development provided

Paylidify is looking for a high-energy, motivated Customer Success Representative with sound business insight, a proven track record of success and natural support instincts to join, and help build our Customer Support team. The ideal candidate will enjoy working within a team environment and excel in a target and goal orientated environment. This isn’t a typical role. Our business is growing and we operate in a very agile environment. The ideal candidate will thrive in a culture of harnessing ongoing process improvement and a ‘can do’ attitude. The right person will love the thrill of a challenge, the excitement of working in a team, and working with large vendors across North America. Candidates with the ability to think strategically and proactively; candidates who can excel in a fast paced environment will have the best chance of succeeding in our organization and growing into a management role. You will work with our Operations team to support customers that fit the Paylidify ecosystem.

You will become an expert in the products and services that enable merchants to grow and thrive within the Paylidify ecosystem. You will utilize your passion for growth and a winning mentality to improve the standard of success. Ideal candidates will have experience working with client relationship management tools and strive towards growth and advancement. Opportunities for successful candidates will include growth into new regions across Canada and the US.

JOB QUALIFICATIONS

• Drive to Succeed
• Professionalism
• Customer Service Skills
• Communications Skills
• Interpersonal Skills

Job Criteria

• Must be able to work Monday to Friday from 9 : 00 am to 5 : 00 pm

Next Steps

The chosen applicants can expect to receive a response within three (3) business days of applying. Please visit for further information on products and services.

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