Customer Success Representative

Culligan 519ON; St. Catharines; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading water solutions provider in Niagara Region is seeking a Customer Service Representative passionate about health and wellness. You will support the sales team by scheduling appointments, managing customer accounts, and ensuring customer satisfaction. The ideal candidate has strong customer service experience and excellent communication skills. This role offers growth opportunities and performance-based bonuses.

Benefits

Bonus based on performance

Employee discounts

Health, dental, and vision benefits

Paid time off

Opportunity for advancement

RRSP retirement plan with company match

Qualifications

• Minimum of 1-3 years of customer service experience required.
• Strong time management and organizational skills are a must.
• Excellent verbal and written communication skills essential.

Responsibilities

• Support the sales & service team by scheduling qualified appointments.
• Track lead-to-appointment conversion KPIs.
• Contact customers for follow-ups and service needs.
• Provide proactive support and build customer relationships.
• Manage customer accounts and process orders accurately.

Skills

Customer service experience

Time management

Organizational skills

Verbal and written communication

Proficient in Microsoft Office

Education

High school diploma or GED

College coursework preferred

Job description

Overview

Job Description

Job Description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off

Benefits / Perks

• Health, dental, and vision benefits
• RRSP retirement plan with company match
• Paid vacation and time off
• Company-paid training and development
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training events
• Performance-based bonus opportunities tied to achieving goals and contributing to sales growth

Job Summary

Culligan Niagara & Purahome are seeking a Customer Service Representative (CSR) who is passionate about health, wellness, and helping people live better through clean water and air solutions.

This role goes beyond traditional customer service youll be a vital part of our sales success by scheduling and booking appointments for our sales reps, tracking lead-to-appointment ratios, and ensuring customers receive timely follow-ups. Youll also provide service coordination , assisting with scheduling filter changes, routine maintenance, and other customer needs.

This is a growth-minded position with bonus potential based on performance . When you help achieve team goals, or when your proactive outreach re-engages past prospects and contributes to a closed sale, your success will be rewarded.

Were looking for someone who is detail-oriented, organized, and thrives on building strong connections with people. If you enjoy working with a purpose-driven team that cares deeply about wellness and customer experience, this is the right role for you.

Responsibilities

• Support the sales & service team by scheduling and booking qualified appointments
• Track and improve KPIs such as lead-to-appointment conversion
• Contact customers for follow-up on leads, service needs, or filter change reminders
• Provide proactive customer support, building strong relationships to encourage loyalty
• Schedule service and delivery orders, coordinating with the service / operations team
• Help manage customer accounts and process orders accurately
• Handle customer concerns and direct unresolved issues to the appropriate department

Qualifications

• High school diploma or GED required; college coursework preferred
• Minimum of 1-3 years of customer service experience
• Strong time management and organizational skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Passion for health, wellness, and customer care

About Us

As the worlds leading water experts, Culligan delivers advanced solutions for water, air, and wellness. At Culligan Niagara & Purahome, we go further helping families and businesses create healthier environments through innovative filtration, purification, and wellness technologies. Were not just selling products were transforming the way people think about water, air, and overall health.