Customer Success Representative

Fine Sight Solutions; Kelowna; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une opportunité passionnante pour un représentant du service clientèle au sein d'une entreprise leader. Vous serez responsable de la communication avec les clients actuels et d'apporter un soutien à de nouveaux prospects. Ce rôle met l'accent sur le développement de relations solides et de résultats mesurables. Une formation continue sera fournie pour faire progresser vos compétences et votre carrière.

Qualifications

• Expérience souhaitée : un diplôme ou 1-3 ans d'expérience en service à la clientèle.
• Compétences communicationnelles écrites et verbales hautement développées.
• Orientation vers les clients et capacité à atteindre des objectifs.

Responsibilities

• Track et document toutes les interactions avec les clients et prospects.
• Assurer la satisfaction des clients à travers une communication constante.
• Résoudre les problèmes des clients en se concertant avec d'autres représentants.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Education

Bachelor’s Degree

1-3 years of customer service experience

Job description

The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a strong sense of motivation and professional demeanor in order to thrive in our firm. Once proficiency is shown consistently from the Customer Success Representative, the opportunity to develop into more of a leading role will be discussed with the Director of Customer Outreach.

Essential Job Responsibilities:

• Thoroughly track, organize, and document all interactions with current consumers and potential new leads ensuring all departments are fully aware and all on track with one another
• Consistently have contact between current customers and potential new leads in order to meet the membership requirements of the firm
• Research and problem-solve client issues by networking with other Customer Success Representatives who have seen success within the realm of the issue you are having
• Attend additional training sessions and seminars provided by the firm to achieve a higher level of success
• Build valuable relationships with clients to ensure the satisfaction of the client's brand line

Preferred Qualifications:

• Bachelor’s Degree is preferred, however, can be replaced with 1-3 years of customer service experience
• Must have highly developed communication skills (written and verbal), interpersonal, problem-solving and customer service skills
• Must be able to work a full-time schedule for this particular role
• Demonstrated consistency in achieving and exceeding goals and strong customer orientation

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