Customer Success Program Coordinator

Achievers; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

A leading employee recognition software provider in Toronto is seeking a Billing & CS Program Coordinator to support customer success operations. This role involves managing customer invoicing, improving workflows, and collaborating with cross-functional teams. The ideal candidate will possess strong organizational skills and experience in operations or program coordination. Competitive pay, flexible vacation, and health benefits are offered, in a hybrid work environment.

Benefits

Competitive Pay

Parental Leave Top-up

Health Benefits

RRSP Matching

Flexible Vacation

LinkedIn Learning Access

Internal Mentorship Program

Participation in Employee Recognition Program

Qualifications

• Experience in managing structured workflows and operational tasks.
• Strong attention to detail and accuracy.
• Ability to improve processes and drive efficiency.

Responsibilities

• Lead operational preparation for customer invoicing.
• Own the workflow for one-time payment invoice requests.
• Monitor customer entitlements, usage, and fee accuracy.
• Provide administrative support for Customer Success Managers.
• Identify inefficiencies in operational workflows.

Skills

Operationally minded

Highly organized

Collaboration

Proactive

Communication

Education

2–4 years of experience in operations or program coordination

Tools

Spreadsheets

CRM systems

Job description

About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity

We are looking for an operations-focused Billing & CS Program Coordinator to support the Customer Success organization by managing the operational readiness of all customer invoicing and key workflows. This role ensures that monthly, quarterly, and one‑time invoices are prepared accurately and efficiently, partnering closely with Finance to guarantee smooth billing execution. Beyond billing preparation, the role drives process improvements, addresses operational inefficiencies, and supports a variety of administrative and operational tasks that keep Customer Success running at scale. This is an ideal role for someone who thrives on structured workflows, process ownership, and operational excellence.

Who You Are

• Operationally minded, highly organized, and energized by making processes run smoothly.
• Collaborative, dependable, and able to build trust across teams.
• Curious and proactive, always looking for ways to make things more efficient.
• Comfortable balancing recurring operational work with process improvement initiatives.

Responsibilities

Operational Billing Readiness (Primary Focus)

• Lead operational preparation for all monthly and quarterly customer invoicing, ensuring data, approvals, and inputs are accurate and ready for Finance.
• Own the workflow for one‑time‑payment (OTP) invoice requests, including gathering data, validating inputs, and coordinating with Finance.
• Monitor customer entitlements, usage, and fee accuracy to ensure operational alignment with billing expectations.
• Maintain documentation, playbooks, and audit trails for all billing‑related processes.
• Identify opportunities to automate and streamline billing workflows over time.

Operational Support for Customer Success

• Provide administrative and operational support for Customer Success Managers (CSMs) and their leaders, as needed.
• Prepare materials and data for customer meetings.
• Assist with operational tasks that reduce administrative burden on the Customer Success team.
• Support standardized operational workflows across the Customer Success organization.

Process Improvement & Scaling

• Identify inefficiencies, gaps, and friction points within billing and broader operational workflows.
• Propose and implement process improvements to drive accuracy, efficiency, and scalability.
• Participate in planning to expand operational responsibilities as workflows become more automated.
• Partner with Finance, Customer Success, Operations, and Business Systems teams to ensure smooth handoffs and high operational quality.

Qualifications

• 2–4 years of experience in operations, program coordination, workflow management, or similar operational roles.
• Strong attention to detail, accuracy, and organizational rigor.
• Comfortable managing structured workflows and recurring operational tasks while improving processes.
• Excellent communication and ability to partner cross‑functionally.
• Proficiency in spreadsheets, CRM systems, and operational tools.
• Experience coordinating billing or revenue workflows is a plus but not required; this is an operations role.

Why you’ll love working at Achievers

• We are passionate about disruptive technology that’s rooted in science, research and data.
• We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
• We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
• We believe in moving quickly, failing fast, and adapting to change.
• We enjoy coming to work every day because we believe in our product and love our culture.
• We’re committed to achieving excellence in everything we do.

Benefits & Perks for permanent full‑time employees

• Competitive Pay
• Parental Leave Top‑up
• Health Benefits and Life Insurance Coverage upon your first day
• RRSP Matching
• Flexible Vacation
• Employee and Family Assistance Program
• Full access to the LinkedIn Learning Library
• Internal Mentorship Program
• Employee‑Led Employee Resource Groups
• A beautiful office space located in Liberty Village, Toronto
• Participation in our Points‑based Employee Recognition Program
• Opportunities for professional development and career growth

Our work environment

Achievers is a hybrid‑first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting‑edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face‑to‑face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A‑Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.