Customer Success Ops Lead — Scale & Optimize

Xello; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading education technology firm in Toronto is looking for a Customer Success Operations Manager. In this role, you will enhance processes for the Success Management Team to deliver exceptional client experiences. Ideal candidates should have 3–5 years of experience in similar operations, strong analytical capabilities, and excellent communication skills. The firm provides flexible work arrangements, 4 weeks of vacation, and employer-paid health benefits.

Benefits

Flexible work arrangements

4 weeks of vacation

Employer-paid health and dental benefits

4-month top-up for parental leave

Group RRSP with 3% matching

Qualifications

• 3–5 years of experience in Customer Success Operations or similar role.
• Demonstrated expertise with reporting and data visualization tools.
• Strong analytical skills with the ability to develop dashboards and track metrics.
• Proven ability to identify process bottlenecks and design scalable solutions.
• Exceptional written and verbal communication skills.

Responsibilities

• Design and implement scalable, data-driven processes for the Success Team.
• Drive operational excellence by resolving bottlenecks in Success operations.
• Partner cross-functionally with various teams to enhance customer experience.
• Enable communication through collaboration with Success leadership.
• Act as an enablement specialist for the Success Team.

Skills

Analytical skills

Interpersonal skills

Project management

Effective communication

Problem solving

Tools

Salesforce

Data visualization tools

Job description

A leading education technology firm in Toronto is looking for a Customer Success Operations Manager. In this role, you will enhance processes for the Success Management Team to deliver exceptional client experiences. Ideal candidates should have 3–5 years of experience in similar operations, strong analytical capabilities, and excellent communication skills. The firm provides flexible work arrangements, 4 weeks of vacation, and employer-paid health benefits.