Customer Success Manager (Spanish Speaker)

Cloudtalk; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A dynamic SaaS company in Toronto is seeking a Customer Success Manager to own the customer journey from onboarding to renewals. The ideal candidate has a customer-first mindset, a data-driven approach, and experience in B2B SaaS. You will collaborate closely with teams across the organization to ensure clients maximize their use of the platform. The role offers flexibility with a hybrid work model and numerous perks including unlimited paid time off and professional development opportunities.

Benefits

Unlimited Paid Time Off

Home Office Budget

1-1 Coaching sessions

Growth & Development Budget

Fitness Allowance

Recharge Fridays

Referral bonuses

Qualifications

• Experience in Customer Success/Support or Onboarding in a SaaS company.
• You love making customers successful and guiding them to product best practices.

Responsibilities

• Own the full customer journey, from onboarding to renewals.
• Guide clients through best practices and collaborate with Technical Consultants.
• Monitor usage and prevent roadblocks to improve retention.
• Ensure seamless handoffs with Sales & Product teams.

Skills

Customer-first mindset

Data-driven & analytical

Technical aptitude

Industry knowledge

Proven experience

Familiarity with customer tools

Business fluency in English

Business fluency in Spanish

Tools

Excel

BI dashboards

Zendesk

Custify

Planhat

Velaris

HubSpot

Job description

🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 4 days in-office

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

As a Customer Success Manager, you’ll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to seamless renewals.

This role is perfect for a product-focused and technically curious professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.

What’s in it for you?

🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR

What You’ll Work On

• Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
• Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
• Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
• Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.

What Makes You a Great Fit

• Customer-first mindset – you thrive on making customers successful.
• Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
• Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
• Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
• Proven experience – you’ve worked in Customer Success/Support or Onboarding, in a SaaS company.
• Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
• Language skills – business fluency in English and Spanish

Why You’ll Love Being a CloudTalker

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private HealthCare

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

What to Expect in Our Hiring Process

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!

Apply now and be part of our journey to $100M ARR!

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.