Customer Success Manager — ROI & Adoption Leader (Remote)

Hockeystack; Canada; Remote; CAD 168,000 - 281,000; Full time

Job summary

A leading Applied AI company seeks a Customer Success Manager to help clients maximize their use of the platform. You will manage customer onboarding and growth, ensuring they achieve measurable ROI. The ideal candidate has 3–6 years of relevant experience in B2B SaaS, strong analytical skills, and a commitment to customer success. This role offers flexible remote options while maintaining alignment with U.S. business hours.

Benefits

Competitive salary

Flexible remote options

Equal Opportunity Employer

Qualifications

• 3–6 years of experience in a Customer Success or Account Management role.
• Proven ability to manage a portfolio of customers.
• Strong understanding of GTM functions.

Responsibilities

• Own the full customer lifecycle from onboarding to expansion.
• Define and execute value roadmaps for every account.
• Proactively surface insights to help customers expand their use of the platform.

Skills

Customer relationship management

Value-based selling

Data analysis

Problem-solving

Education

Bachelor's degree in Business or related field

Job description

A leading Applied AI company seeks a Customer Success Manager to help clients maximize their use of the platform. You will manage customer onboarding and growth, ensuring they achieve measurable ROI. The ideal candidate has 3–6 years of relevant experience in B2B SaaS, strong analytical skills, and a commitment to customer success. This role offers flexible remote options while maintaining alignment with U.S. business hours.