Customer Success Manager- Remote

Jitterbit; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading iPaaS technology company is seeking an experienced Customer Success Manager to enhance customer relationships and drive account expansion. The role involves managing a diverse customer base, guiding them through the Customer Journey, and collaborating with internal teams to optimize customer processes. The ideal candidate has 3+ years in customer success within SaaS, strong organizational skills, and a commitment to delivering exceptional service.

Benefits

Career development opportunities

Flexible, remote-friendly work environment

Mentorship within the growing team

Qualifications

• Minimum of 3 years of experience in Customer Success management within the SaaS industry.
• Proven experience managing customers across Mid-Market and SMB segments.
• Strong organizational skills to handle multiple projects simultaneously.

Responsibilities

• Build and maintain long-lasting customer relationships to retain and expand accounts.
• Manage a high-volume, fast-paced book of business with an organized approach.
• Guide customers through the entire Customer Journey, ensuring full product adoption.

Skills

Customer Success management

Organizational skills

Effective communication

Job description

Overview

Employer Industry: Integration Platform as a Service (iPaaS) Technology

Why consider this job opportunity:

• Opportunity for career development and mentorship within a growing leader in the iPaaS tech space
• Flexible, remote-friendly work environment with a company that values personality and heart
• Engage with a mission-driven organization transforming the industry
• Chance to drive customer loyalty and impact business outcomes positively
• Work with a high-volume of customers, enhancing your stakeholder management skills

What to Expect (Job Responsibilities):

• Build and maintain long-lasting customer relationships to retain and expand accounts
• Manage a high-volume, fast-paced book of business with an organized approach
• Guide customers through the entire Jitterbit Customer Journey, ensuring full product adoption
• Identify expansion opportunities and develop tailored account plans to achieve measurable outcomes
• Collaborate with internal teams to optimize customer processes and improve offerings

What is Required (Qualifications):

• Minimum of 3 years of experience in Customer Success management within the SaaS industry
• Proven experience managing customers across Mid-Market and SMB segments
• Strong organizational skills to handle multiple projects simultaneously
• Track record of high achievement in Customer Success roles, including positive expansion and retention metrics
• Effective communication skills with a passion for driving positive changes and delivering excellent service

How to Stand Out (Preferred Qualifications):

• Prior experience in the rebate or supply chain industry
• Familiarity with the employer's offerings and customer base
• Advanced training or certifications in Customer Success or related fields

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