Customer Success Manager, Professional Services (ProServe)

Amazon Jobs; Toronto; On-site; CAD 99,000 - 167,000; Full time

Job summary

A global tech and retail player based in Toronto seeks a skilled professional to proactively design and implement procurement solutions for large B2B clients. This role requires deep understanding of procurement processes, experience in project management, and strong communication skills, including fluency in French. The ideal candidate will closely collaborate with cross-functional teams to ensure successful project delivery and long-term customer satisfaction. Competitive salary and benefits offered.

Benefits

Health insurance

Registered Retirement Savings Plan

Paid time off

Qualifications

• Bachelor's degree in a related field required.
• 5+ years of procurement experience required.
• Experience with change management communication plans preferred.

Responsibilities

• Develop holistic solutions tailored to customer needs.
• Design implementation plans and manage customer relationships.
• Drive user engagement and adoption post-launch.

Skills

Procurement process knowledge

Cross-functional influence

Agile methodologies

Fluency in French

Communication skills

Education

Bachelor's degree in business administration or related field

Tools

Jira

Rally

VersionOne

Taiga

Job description

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible.

The Amazon Business Implementation team is dedicated to helping customers leverage Amazon Business solutions to optimize procurement processes, enhance financial operations, and accelerate digital transformation to achieve their strategic business objectives. The implementation team translates customer needs and business goals into value-driven Amazon Business solutions that deliver measurable results.

Responsibilities

Key responsibilities include deep discovery with the customer to develop a holistic solution, strategically design implementation plans and timelines to deliver against robust architecture, and manage customer relationships and expectations with our largest B2B customers. Implementation resources also work post launch to drive user engagement and adoption post-launch to ensure long‑term success. The candidate will work closely with the Sales, other ProServe teams, Product, and Marketing teams.

Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Knowledge of procurement and source to pay processes and solutions or equivalent experience
• 5+ years of procurement experience
• Experience influencing at all levels within an organization, particularly at the executive level
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Experience in written and verbal communication skills to communicate with technical and non‑technical audiences, including senior leadership
• Speak, write, and read fluently in French
• Experience with developing and implementing change management communication plans

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well‑being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - 99,900.00 - 166,900.00 CAD annually