Customer Success Manager: Onboarding, Growth & Retention

Medium; Toronto; On-site; CAD 55,000 - 82,000; Full time

Job summary

A leading real estate solutions provider in Toronto is seeking a Customer Success Manager to manage post-sale client relationships, ensuring high satisfaction and adoption of solutions. Candidates should have a degree in Business Administration or Marketing and at least 3 years of relevant experience in customer-facing roles. The position offers a salary range of $55,000 - $82,000 a year and includes various benefits such as health care and wellness programs.

Benefits

Company events

Health Care

Dental care

Employee assistance program

Life insurance

RRSP match

Vision care

Wellness program

Qualifications

• University or College degree in Business Administration or Marketing.
• 3+ years in Customer Success, Account Management, or a related client-facing role.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and enhance offerings.

Skills

Strong communication skills

Relationship‑building

Problem‑solving skills

Ability to manage multiple accounts

Ability to prioritize

Education

University or College degree in Business Administration or Marketing

3+ years in Customer Success or Account Management

Job description

A leading real estate solutions provider in Toronto is seeking a Customer Success Manager to manage post-sale client relationships, ensuring high satisfaction and adoption of solutions. Candidates should have a degree in Business Administration or Marketing and at least 3 years of relevant experience in customer-facing roles. The position offers a salary range of $55,000 - $82,000 a year and includes various benefits such as health care and wellness programs.