Customer Success Manager: Onboarding, Adoption & Growth

Etraveli Group; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading travel technology company in Toronto is seeking a Customer Success Manager focused on enhancing client satisfaction and managing post-sale processes. The ideal candidate will have 3-5+ years of relevant experience, exceptional organizational and analytical skills, and a commitment to a customer-first mindset. Join a dynamic team dedicated to providing outstanding service and ensuring clients achieve their desired outcomes.

Qualifications

• 3-5+ years of experience in Customer Success, Relationship Management, or Project Management.
• Passion for a customer-first mindset and building relationships based on trust.
• Proven ability to manage multiple competing priorities.

Responsibilities

• Lead and manage the onboarding journey for new customers.
• Act as the point of escalation for client issues.
• Monitor customer KPIs to proactively identify risks or opportunities.

Skills

Customer-first mindset

Exceptional organizational skills

Strong analytical skills

Excellent communication skills

Tools

Customer Success platforms

CRM software

Job description

A leading travel technology company in Toronto is seeking a Customer Success Manager focused on enhancing client satisfaction and managing post-sale processes. The ideal candidate will have 3-5+ years of relevant experience, exceptional organizational and analytical skills, and a commitment to a customer-first mindset. Join a dynamic team dedicated to providing outstanding service and ensuring clients achieve their desired outcomes.