Customer Success Manager II

Toast Tab, Inc.; Canada; Remote; CAD 65,000 - 104,000; Full time

Job summary

A tech leader in restaurant platforms is seeking a Customer Success Manager located in Quebec to build relationships with customers and drive product adoption. The ideal candidate is bilingual (French and English) and has at least 2 years of experience in account management at a SaaS company. This remote role offers a competitive salary with a range of $65,000—$104,000 CAD and benefits.

Benefits

Competitive compensation

Health benefits

Equity participation

Qualifications

• Experience managing customers in Mid-Market or Enterprise segments.
• Proven track record of success in meeting and exceeding goals.
• Willingness to travel for customer engagement.

Responsibilities

• Build relationships with customers through regular communication.
• Retain and grow SaaS revenue through consultative engagement.
• Drive product activation and adoption among customers.

Skills

Fluency in French and English

Customer satisfaction

Communication skills

Organizational skills

Education

2+ years of Account Management experience

Tools

Salesforce CRM

MS Office

G-Suite

Slack

Job description

Overview

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

At Toast, we are on a mission to help restaurants thrive by delivering technology that meets their needs today and empowers their future success. We are building the restaurant platform that allows businesses to adapt, take control, and focus on what they love: creating amazing dining experiences. Because our technology is purpose-built for restaurants by restaurant people, we understand the unique challenges of the industry and are committed to powering the restaurant of the future.

As a Customer Success Manager (CSM), you bring that mission to life. You will serve as the trusted advisor and main point of contact for our customers, helping them maximize the value of Toast. By building strong relationships, understanding their goals, and guiding them through best practices, you will drive adoption, satisfaction, and long-term success. To thrive in this role, you’ll need to be flexible, customer-obsessed, and energized by the opportunity to help restaurants grow in a dynamic, evolving market.

As our first CSM in Quebec, you will also play a foundational role in establishing Toast’s presence in this new market. This means shaping our approach to customer success in a bilingual environment, building the foundation for long-term growth, and partnering closely with Canadian and global teams to drive adoption and expansion across a growing customer base.

This is a remote role located in Quebec. We are seeking a candidate who currently lives in Quebec and can travel within the province to support customers.

Responsibilities

• Build relationships with customers, facilitate regular cadence of communications, and maintain daily database entries through Salesforce
• Retain and grow SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
• Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
• Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
• Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
• Deliver cadenced strategic business reviews focused on sharing business plans, identifying customer insights, and addressing areas of strength and improvements

Requirements

• Fluency in French and English (written and spoken) is required.
• 2+ years of Account Management experience or Customer Success experience at a SaaS company, responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• General technical proficiency using software
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills
• Willingness to travel for customer engagement and team collaboration.

Special Skills

• 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• Experience managing customer in Mid-Market, Top SMB, or Enterprise segments
• Experience with Salesforce CRM, MS Office, G-Suite, and Slack

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at

We do not include clickable links in this refined version.

Compensation

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range: $65,000—$104,000 CAD

Diversity, Equity, and Inclusion

We believe in a diverse and inclusive workplace. Toast embraces diversity with authenticity, inclusivity, respect, and humility to create equitable opportunities for all and deliver exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. We strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

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