Customer Success Manager I — Drive Adoption & Growth (Hybrid)

Achievers; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading employee recognition software company in Toronto is seeking a Customer Success Manager to drive strategy and enhance customer engagement. Responsibilities include providing platform expertise, establishing account goals, and driving product adoption through customer interactions. Ideal candidates will have 3-5 years of account management experience and proficiency with CRM tools. A commitment to fostering an inclusive workplace environment is emphasized.

Benefits

Inclusive workplace culture

Employee recognition programs

Hybrid work model

Qualifications

• 3 - 5 years of account management experience at a software/SAAS company.
• Strong analytical skills utilizing Excel and/or PowerPoint.
• Experience managing a sales pipeline and carrying a sales quota.

Responsibilities

• Provide expertise on the Achievers platform and highlight features.
• Establish measurable goals and KPIs for customer accounts.
• Drive usage and adoption of the platform through meetings.

Skills

Account management experience

Strong business acumen

Influencing decision makers

Proficiency with CRMs

Sales experience

Customer-facing skills

Education

Bachelor’s Degree

Tools

Salesforce

Excel

PowerPoint

Job description

A leading employee recognition software company in Toronto is seeking a Customer Success Manager to drive strategy and enhance customer engagement. Responsibilities include providing platform expertise, establishing account goals, and driving product adoption through customer interactions. Ideal candidates will have 3-5 years of account management experience and proficiency with CRM tools. A commitment to fostering an inclusive workplace environment is emphasized.