Customer Success Manager I (14 month contract)

Achievers; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading employee recognition software company in Toronto is seeking a Customer Success Manager to drive strategy and enhance customer engagement. Responsibilities include providing platform expertise, establishing account goals, and driving product adoption through customer interactions. Ideal candidates will have 3-5 years of account management experience and proficiency with CRM tools. A commitment to fostering an inclusive workplace environment is emphasized.

Benefits

Inclusive workplace culture

Employee recognition programs

Hybrid work model

Qualifications

• 3 - 5 years of account management experience at a software/SAAS company.
• Strong analytical skills utilizing Excel and/or PowerPoint.
• Experience managing a sales pipeline and carrying a sales quota.

Responsibilities

• Provide expertise on the Achievers platform and highlight features.
• Establish measurable goals and KPIs for customer accounts.
• Drive usage and adoption of the platform through meetings.

Skills

Account management experience

Strong business acumen

Influencing decision makers

Proficiency with CRMs

Sales experience

Customer-facing skills

Education

Bachelor’s Degree

Tools

Salesforce

Excel

PowerPoint

Job description

About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

We are looking for aCustomer Success Managerto join our team in Toronto! As a Customer Success Manager you will be responsible fordriving strategyfor the Achievers recognition and engagement platform while continuously driving value for our customers. You will play a key role with our customers by promoting product adoption, highlighting best practices and implementing recognition strategies. If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

Responsibilities:

• Provide expertise on the Achievers platform and highlight key features and functionality allowing the customer to execute their employee recognition strategies
• Establish measurable goals and KPIs for your customer accounts
• Track all implementation and post-implementation adoption activities
• Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
• Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
• Connect with your customers to update on outstanding queries, reports and campaigns
• Manage a revenue pipeline while up-selling and cross-selling within the existing programs
• Strategic about account growth, identifying long-term opportunities, and aligning customer success initiatives with broader sales and revenue goals
• Lead customer workshops and training around product updates & new features
• Provide regular status reports to stakeholders on progress against established goals and manage account escalations
• Understand your customers’ requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
• Recognize your peers for being awesome!

Qualifications

• 3 - 5 years of account management experience at a software/SAAS company
• Strong business acumen and proven ability to influence decision makers in various sizes of organizations
• Individuals who have completed formal sales training through a recognized program
• Proficiency with CRMs such as Salesforce or other force.com platforms
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews
• Experience managing a sales pipeline and carrying a sales quota
• Strong customer-facing skills including expectation management, communication skills, information management
• Bachelor’s Degree

Why you’ll love working at Achievers:

✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human‑centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.